Reviews

Europcar

8.6 / 10
713 beoordelingen
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92% van de klanten beveelt dit bedrijf aan.

Voldeed de kwaliteit van de huurauto aan uw verwachting?
8.7/10

713 Reviews

Anoniem
2/10

Eind april een busje, Mercedes vito, gehuurd bij Europcar, locatie Den Haag West (De Sarvornin Lohmanplein) i.v.m. een verhuizing.
Na inlevering van de auto is er een deuk gevonden in het dak,...

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bestellen van de auto
Mogelijkheden inleveren.

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klantenvriendelijkheid
klachten behandeling.


Abby Verkerk
5/10

The reason that graded "making a reservation" with a 6, is that while making the reservation it was not made clear that the desk of Europcar in Bari closes at 23.59 p.m. I made a reservation at...

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The car itself

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The reason that graded "making a reservation" with a 6, is that while making the reservation it was not made clear that the desk of Europcar in Bari closes at 23.59 p.m. I made a reservation at 00.00 so that was 1 minute late. While making the reservation it was not clear that there would be extra costs becuause of this and also the amount was not communicated. After making the reservation I saw that the desk closed early so therefore I send an e-mail to ask about this. I never got an e-mail back.
When we arrived at the airport of Bari at 23.35 I literally ran to the desk of Europcar to be there on time to avoid extra costs. I was there at 23.45 p.m. Then we had to wait for more than an hour! The system broke down so therefor it took a long time for the only staff member on the desk to help the 3 people at the desk. He gave us the car keys and did not tell us that he had blocked 36 euros of my creditcard with the reason "after hours". We saw that on the receiept when we woke up the next day. It would have been nice if the staff member had told us right away. Luckily bringing the car back was a much quicker process and eventually after showing my e-mail about the after hours and explaining that we were on time when picking up the car, we got our 36 euros back. Tough it felt a bit unfair that we had to wait for more than an hour and also got a "fine". Luckily the problem is solved anyways.

It is not possible for me to find an e-mailadress of europcar on the internet to ask questions, would be handy if europcar makes this more findable.

The car itself (a Renault Twingo) was a nice and quite new car. So no complaints about the car itself!

Reactie Europcar:

Geachte mevrouw Verkerk,

Ik dank u voor uw bericht en ik betreur uw ervaring.

Ik heb uw feedback doorgestuurd naar mijn Italiaanse collega's om er lering uit te trekken.

Ik vertrouw u voldoende te hebben geinformeerd.

Met vriendelijke groet,

Yvonne Gielisse
Europcar Nederland


J. Lathouwers
4/10

Initieel goed, bij het ophalen van de auto op Barcelona AirPort
Een week na inlevering van de auto helaas geconfronteerd met een onjuiste factuur met daarop ten onrechte extra kosten voor...

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Snelle afhandeling bij het ophalen van de auto op Barcelona Airport.

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Zie ervaring. Funest voor het imago.

Reactie Europcar:

Geachte heer Lathouwers,

Ik dank u voor uw feedback.

Ik heb uw verhuring bekeken. U was inderdaad belast voor brandstofkosten, ik heb hier contact over gehad met u. Mijn collega's hebben de kosten ook aan u gecrediteerd.

Mijn excuses voor het ongemak.

Met vriendelijke groet,

Yvonne Gielisse
Europcar Nederland


limin
2/10

I would not like to judge much, just one sentence is enough. I rented a quite expensive car (over EUR 2000 for 23 days), it showed orange lights within one hour after picked up the car at the...

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No strong point at all. No maintenance at all and not helpful staff as well.

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I am a tourist in the Netherlands. I rented Mercedes Benz van from schiphol office on May 12, 2017. The plan is to use this rental to drive into Germany, Austria, Luxembourg etc for a road trip for 23 days. Before picking up the car, we contacted many times your office and also asked at the desk in schiphol on the green environmental sticker. Your staff always said they can not do anything and I need to arrange the sticker myself. I picked up the car at 7:00PM and at 9:00PM, the screen of the car already showed the tyre pressure is low (within 2 hours). I had to go to add air in the tank station. Considering the trip will last 23 days, we had to go back to the rental car in Schiphol to confirm the tyre has no problem and also ask for the license plate registration in order to purchase the green sticker in Germany. (obviously it only wasted of tourist time)
Your staff at Schiphol said to us that there is not problem at the tyre at all and we can just buy the green sticker with rental contract.

When we arrive at TUV offices (for green environmental sticker) none of them agree to sell the sticker to us and we had to call a lot back to the Schiphol desk and requested for the copy of registration certificate. However, none of your staff was able to help and told us this registration certificate was not existing in your database.

Within 2 days, the car showed another orange light on which we have to buy another liquid to add at the tank station. In the following day, the tyre showed low pressure again, we contacted our rental agent in China, they instructed us to go to a garage for repair. They have changed the spare tyre on for us but, it lasted only 1 hour, then it showed low tyre pressure again. Since the garage promised to us there was no problem, we went on our trip. After another week, the orange light was on again, showing it is low in engine oil. We had to search and ask people around what that means. Eventually we came back to the Netherlands with a orange light on. We also contacted the emergency line offered by Europa car, which was never helpful.

I am so sure this car is under maintenance, how can a rental car came up with 4 different problems within 3 weeks (the tyre, the engine oil, the blue fuel etc). How can a rental company expect their client to always repair their rental car! Each time, when we contact the rental car alarm line, it was never helpful. I would never rent any car from this company and I feel really disappointed since I rent a car from your office given I consider Europa car is a large trustable brand however, it is not at all!!!
We also rented a car from Enterprise before this also at Schiphol, their car was much much better and also they work with electronic confirmation emails and much more friendly helpful staff (unlike Europa with paper only and not professional staff at all, who can only tell me, I am sorry I can not do anything for you)

Reactie Europcar:

Dear Mrs. Shaoli,

I thank you for your feedback and I am sorry to hear about your experience. I will investigate it for you and I will come back to you directly via e-mail with my findings.

I trust to have informed you well.

With kind regards,

Yvonne Gielisse
Europcar Nederland


Anoniem
2/10

De gehuurde auto was niet beschikbaar, waardoor ik een andere kreeg. Ford Focus station werd Renault Megane Station. Op zicht niet erg, alleen was deze auto vol met schades. Uiteraard er rond...

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Geen

Verbeterpunten of tips

Auto zonder schade afleveren.
Kleine schades = kleine prijs (en niet een zeer hoge prijs)

Reactie Europcar:

Geachte heer Kramer,

Ik dank u voor uw feedback en ik betreur uw ervaring.

Kunt u mij uw reservering en of huurcontractnummer sturen? Dan zoek ik het graag nader voor u uit. U kunt mij bereiken via customer.relations@europcar.nl.

Met vriendelijke groet,

Yvonne Gielisse
Europcar Nederland


Anoniem
10/10

Goed

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Service


Dhr. Prinsen
8/10

Goed.

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Ruime keus.

Verbeterpunten of tips

Doorloop/wachttijd aan balie.


Anoniem
10/10

Uitstekend

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De mensen van het filiaal Savorin Lohmanlaan zijn betrokken en niets is hun teveel. Wij hebben altijd een nette en schone auto.

Verbeterpunten of tips

weet het niet zo 123


Anoniem
8/10

Goed

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volgens afspraak

Verbeterpunten of tips

duidelijker info over gevolgen/procedure na schade


A van der Weerd
10/10

Prima

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Vlot en probleemloos regelen en ophalen van de huurauto.

Verbeterpunten of tips

Geen