Reviews

Buteo Photo Gear
9.4 / 10
479 reviews
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98% of the customers recommend this company.

479 Reviews

Eric

9/10

Snelle en goed service.
Bestelling was niet compleet werd direct opgelost en dag later was alles binnen

Reply Buteo Photo Gear:

Hoi Eric, bedankt voor jouw review en gelukkig hebben we het op kunnen lossen. Veel succes met de bag hide en stoel. Groet, Jurgen Sloots & team.

Oriol

9/10

Extraordinary

Reply Buteo Photo Gear:

Thanks Uri. Wish you succes with your photo hide Aquila Mark II!

Sergiu

10/10

I recommend with confidence. They are very serious, prompt and sell quality products.

Reply Buteo Photo Gear:

Hi Sergiu, thanks for your nice review. Wish you nice adventures and lots of succes with your new photo hide. All the best, Jurgen Sloots & Team.

Eran Gershoni

8/10

Good and very quality products. A little disappointing that the product was sent by fast delivery (DHL or FEDEX), Still waiting for delivery

Reply Buteo Photo Gear:

Hi Eran, thanks for your review. Sorry to hear that your package is still on the move. We pay a the shipping costs. DHL and Fedex are too expensive to ship to Israël. Especially the big and heavy... Hi Eran, thanks for your review. Sorry to hear that your package is still on the move. We pay a the shipping costs. DHL and Fedex are too expensive to ship to Israël. Especially the big and heavy box of the Floating Hide "Grebe". With normal forwarder it costs €130,00 to ship to you, DHL and Fedex are even more expensive. If you want in the future faster shipping, please contact us and we can quote you the price for it. Hope the floating hide will arrive soon and thanks again for your orders. All the best, Jurgen Sloots & Team.

Agnieszka

10/10

Excellent

Javier Ruiz

10/10

My experience has been magnificent

Reply Buteo Photo Gear:

Hello dear Javier, thanks for your review. Wish you all the best with your one Man Chair Hide. Best regards, Jurgen Sloots & team Buteo Photo Gear.

Marc Dumas

10/10

Excellent service with integrity

Reply Buteo Photo Gear:

Hello Marc, thanks for your review and good to hear that you love our service. Wish you nice and safe adventures with your Floating Hide "Grebe". All the best, Jurgen Sloots & Team.

graziano

8/10

The product I had chosen was missing but it was replaced in agreement with the seller.

Reply Buteo Photo Gear:

Hello Graziano, good to hear that finally everything went well with your order. We always do our best for our customers. Ciao, Jurgen & Team.

niels wuyts

10/10
(Bewerkt)

Hi,
The contact was quick and professional. Unfortunately, the advice given was wrong. I ordered spare tent poles for the Stealth gear 2 persons photo hide, and described in an email the type... Hi,
The contact was quick and professional. Unfortunately, the advice given was wrong. I ordered spare tent poles for the Stealth gear 2 persons photo hide, and described in an email the type of poles, length etc. I got confirmation that the poles on the website were the right ones. so I ordered them, and got them quickly and without problems. Unfortunately, they were the wrong poles (too short)
I keep them, because I think I can use them in a different way, but it hasn't solved my problem for the broken poles of my photohide.
I gave a bad evaluation and received immediately a reply with an explanation on how the miscommunication had happened and an offer to correct the issue. I very much appreciate this swit and professional reaction and therefore am happy to give them all the stars.
Kind regards,
Niels Wuyts

Reply Buteo Photo Gear:

Hi dear Niels, thanks for your review and nice that we could help you in a proper way. Customer service is always on our mind. Thanks for the suggestion to add a tag to our hides, so customers can... Hi dear Niels, thanks for your review and nice that we could help you in a proper way. Customer service is always on our mind. Thanks for the suggestion to add a tag to our hides, so customers can easily identify which type of hide they have. Wish you all the best with your nature and wildlife photography. Jurgen Sloots and team.

Arasco

8/10
(Bewerkt)

Il manque un article à ma commande et j ai pas eu de suite à mon mail !!!!!!

Reply Buteo Photo Gear:

Bonjour Loran,
Merci pour votre commentaire. Malheureusement, quelque chose a mal tourné avec la commande et certaines circonstances sur le plan personnel ont rendu la communication plus lente... Bonjour Loran,
Merci pour votre commentaire. Malheureusement, quelque chose a mal tourné avec la commande et certaines circonstances sur le plan personnel ont rendu la communication plus lente que d'habitude. Nous avons été en contact et nous sommes en train de résoudre le problème avec vous comme convenu.
Bonne chance avec votre photographie de la nature et de la faune. Salutations, Team Buteo Photo Gear

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