Initial salesman Rob was professional and helpful. They seem to have a lot of trouble locating a 2019 suzuki Vitara. I was told in error by one staff member that they had ordered a 2018 model and different model!
Karen who seemed to do after purchase was rude and aggressive. She constantly spelt my name Anne wrong! despite a polite request to write my name correctly send me a rude email telling me I was aggressive.
Is there anything you would recommend to improve this company's service for next time?
Customer service training.
Better information about when car is going to be available. I gave up trying to get any sense from Karen and just dealt with the dealership. I think they were the one who told me wrong car and year ordered and that's why I was changed to another dealership (without any discussion why this was happening).
Stop the standard emails demanding clients do things like send ID, car photos etc. This can be done with one email and barrage clients with demanding emails daily! If you do not know something don't lie or state thats nothing to do with me. Politely tell client you do not have that information but will find out and get back to client within 24 hours!