We got our car in the end but the experience was very stressful. Broker organised the car with the dealer, but the dealer could not complete the deal and tried to sell us another car we didn't want. In the end the broker had to get involved after my wife wanted to get the deposit back and go else where.
Is there anything you would recommend to improve this company's service for next time?
More correspondence from the broker until the deal is complete. The communication we had with the first dealer was terrible.