The Sales person MR Toohey was excellent. However I had some amazing difficulties with purchasing a New Car.
When the first thing goes wrong.. " Murphy's Law " kicks in, and in my case, far to many mistakes were made . I wanted to buy a 2018 Mazda CX5 Diesel, Akera, Soul Red in colour. I received a notification that it would be seven weeks before delivery. They had ordered a 2019. If I did not see the error and complain ??? Mr Toohey worked very late in the night to secure me a Demonstrator . He is an excellent salesman. I have been in Sales for 30 years, running my own business.
Is there anything you would recommend to improve this company's service for next time?
I think there are far too many people in the deal, especially on the Delivery side as well.
I was told many prices. I know and understand it is the Change Over that matters. it is not good business to quote 3 different sale prices. I feel you are really busy, perhaps not enough staff. I was talking to one lady on Friday and she left on the Monday. Why she would get involved.?? I would Rate Mr Toohey 5 Stars the rest, 1 star.
Ryde Motors who had the car , I would rate very poorly. The mistakes that were made were many. I will not buy a car under these arrangements again.