I DON’T recommend Huismerk at all!
Their service for us started with a major contract mistake, which Huismerk didn’t even realize until I told them. Due their mistake our contract got extended until for an extra month. 2 months later we were told due this mistake (which was caused by their lack of attention!) the fee they established for us has to increase. If they had offered the correct service prices, we surely wouldn’t have used Huismerk in the first place cos monthly almost 170 euros for our average consumption was just a lot. I still don’t understand how they established this amount, since no professional explanation was given. In the end we could arrange to stay with the initially established fee and we were told in we would have to pay approx 600-700 euros for the rest of the consumption. They never said this would increase by 2 times due to all their hidden fees, and I’m not talking about the 21% tax, since only that was pointed out to us earlier on. They wanted to give us 5 days to pay this amount when it takes for them more than a week to reply to a short email!! naturally, their explanation was poor as in why it is so high and why we are expected to pay for that additional month that was added to our contact due to their fault.
Their customer service is also really bad. One of the employees literally wasted 15 mins of my day once when finally she realized she should get someone who speaks some English. I’m not native either, so the last thing I expect is perfect English, but she was rude and unprofessional. Once they even forwarded me an email with the details of another customer, which I pointed out to Huismerk straight away, but it made me feel very uncomfortable.
I understand it isn’t easy to manage companies and people make mistakes, but Huismerk’s approach towards customers could really use some improvement.
Verbeterpunten of tips
be more professional and respectful, don’t mislead your customers
Reactie Huismerk Energie:
Thank you for your review, all though it is not a positive one, we value all our customer's input. If I understand you correctly, right from the start things didn’t go the way they supposed to? I am very sorry to hear this, please accept my appologies! Of course we strive to provide all our customers with the best possible service. The fact that my colleague was rude and unprofessional to you, was purely a language issue I hope. Not everybody has the confidence to communicate professionally in a foreign language. It is like you said: we are all human and mistakes can be made, but we must stay professional and polite at all times!
I would like to see if there is anything I can do in order to make you feel a little better about Huismerk Energie. Would it be possible for you to contact me directly? If I had your contact details I would have reached out to you myself of course.
You can reach me best per telephone on 088 105 11 22 (not on Thursdays) or per email through firstname.lastname@example.org.
Looking forward hearing from you!