-1 star. They couldn't find us help in 2 weeks times and I managed faster with word of mouth.
Dear mr. / mrs/ Tsargand,
Thank you for your feedback. In your review you mentioned waiting for two weeks before we proposed a cleaner, but instead we proposed a cleaner within one day. A couple of days later you told us you couldn't get in touch with him, so we put out a new search request for you. After 5 days (including the weekend), you've let us know that you already found another cleaner. We already made costs for the screening and administration for the first candidate, and for putting out the second search request.
We have tried contacting you for a solution by sending an email, but we haven't heard from you so far. If you are interested, we would still like to come with a solution for this, so please contact us.
We hope to hear from you.
With kind regards,