Home » I am already a customer » When resetting my password, the system does not recognize my e-mail address. What do I do?

When resetting my password, the system does not recognize my e-mail address. What do I do?

Solution

How can I resolve this?/Our answer:

There is a big change that you accidently used the wrong e-mail address. To reset the password you have to use the e-mail adress that is used when setting up your account.

If that doesn’t work, please contact our support team.

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