Reviews

8.7 / 10
326 reviews
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89% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.6/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

326 Reviews

Shirley Innes

5/10

OK

Strengths

Website easy to use

Improvements or suggestions

Website has a .co.uk address, and says 2-4 days delivery - however, my items were held at customs, who wrote to me, charged me £63 and delivered after 10 days. The website should be explicitly... Website has a .co.uk address, and says 2-4 days delivery - however, my items were held at customs, who wrote to me, charged me £63 and delivered after 10 days. The website should be explicitly clear about this as I would have ordered elsewhere. I wrote at one point before I got the letter from customs asking where my parcel was but got ignored. Not a great experience - I certainly wouldn't recommend to other UK users. Not to mention the BN wallpaper was 'ok' so just added to the disappointment.


Paulina Awobotu

9/10

Excellent service. Good quality product. Discount when buying bulk.

Strengths

Fast delivering, excellent tracking system

Improvements or suggestions

None


Glenis Frew

10/10

Excellent - could not have been better!

Strengths

The process was clear and easy. We received the wallpaper in New Zealand within 10 days.

Improvements or suggestions

Nothing to improve, the whole process was easy and quick.


Anne Roche

3/10

Disappointed as I had to pay £43.84 fees for postage unexpected wallpaper very nice

Strengths

Wallpaper nice

Improvements or suggestions

Let people know the full charges


James Hunter

10/10

Favourable

Strengths

Package was well wrapped

Improvements or suggestions

None


Charlie Lorimer

10/10

Sent samples no problem, then delivered order earlier than expected.

Strengths

Very helpful and accommodating

Improvements or suggestions

None


Roy Calder

8/10

No problems encountered - had the particular paper I wanted at a price below other suppliers

Strengths

Price - ease of ordering

Improvements or suggestions

Can't do much about sourcing particular papers from abroad which lengthens delivery times


Elaine Kelly

1/10

Hopeless

Strengths

None

Improvements or suggestions

Make it clear and visible that this company are based in Holland and that tax will need to be paid when package arrives.


ALASTAIR GOURLAY

1/10

TERRIBLE

Strengths

ZERO

Improvements or suggestions

REPLY TO ANY EMAIL SENT BY YOUR CUSTOMERS. INFORM CUSTOMERS THAT THEY WILL BE CHARGED BY CUSTOMS FOR IMPORTING GOODS


Alan

3/10

Very disappointing

Strengths

Good selection

Improvements or suggestions

Implicit instructions on the preparation prior to 'hanging'.