Reviews

8.8 / 10
692 reviews
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91% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.8/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

692 Reviews

Eric Willems

10/10

The Wallpaperwebstore are excellent to deal with. I've ordered 4 times from them now and every time I received the wallpaper in about a week, shipped to New Zealand. Contacting them by email or... The Wallpaperwebstore are excellent to deal with. I've ordered 4 times from them now and every time I received the wallpaper in about a week, shipped to New Zealand. Contacting them by email or phone was also responsive and pleasant.

Strengths

Large collection of wallpaper.
Affordable prices.
Fast shipping.

Improvements or suggestions

Description of how tax is deducted/applied for overseas customers could be clearer.


Kris in Boston

10/10

Great experience

Strengths

I received really beautiful wallpaper at a great price, and the shipping was very fast to Boston. Very quick response when reaching out with a question.

Improvements or suggestions

Paste didn't come with English translation, but aside from that, everything went well.


Deanna

10/10

From start to end of 2 different orders, the experience with Wallpaperwebstore.com was seamless. I originally had ordered 6 wallpapers and the colour was not what I thought it would be, but their... From start to end of 2 different orders, the experience with Wallpaperwebstore.com was seamless. I originally had ordered 6 wallpapers and the colour was not what I thought it would be, but their staff were so happy to help me. They sent me photos of all the samples I wanted to see in different lighting so I could choose. Shipping was EXTREMELY fast, would 100% purchase from them again!

Strengths

Great customer service, fast shipping, fast response right, easy to navigate website, no chatbots - real people to help you out if you have issues!

Improvements or suggestions

None


Dawn Hall

8/10

A really good experience. I was a little nervous with such a big purchase online, but it was a smooth transaction and I will be ordering more this week, for the rest of the house.

Strengths

Fantastic choice and easy to purchase. Super speedy shipping. We’re in New Zealand and it arrived just over a week after purchase, 10 rolls of wallpaper were well packaged and arrived in perfect... Fantastic choice and easy to purchase. Super speedy shipping. We’re in New Zealand and it arrived just over a week after purchase, 10 rolls of wallpaper were well packaged and arrived in perfect condition.

Improvements or suggestions

A despatch notification email would be great, you have to go check the order for status updates and tracking info, so make sure you create an account.


Francesca Ferretti

10/10

Everything perfect

Strengths

Good

Improvements or suggestions

Nothing


Jenny

1/10

Shipping didn’t happen, support is not available, no recommendation.

Strengths

The wall paper is good (it would have been from another store as well though)

Improvements or suggestions

Ship when you say you will. Answer complaints or just the phone for starters.


Gerarda

2/10

Do not order to them

Strengths

ant strengths

Improvements or suggestions

They need to be more professional and correct. In the order, the customer pays for an express courier fees but the parcel is shopped through a normal postal service, therefore the parcel is... They need to be more professional and correct. In the order, the customer pays for an express courier fees but the parcel is shopped through a normal postal service, therefore the parcel is delivered after many weeks from the order and not from 2 to 4 days as written during the order process


Marc De Naeyer

2/10

Terrible

Strengths

None. Communications have been non existent. They advertise a few days for delivery. We have been waiting for over 3 weeks now and still nothing. Delivery for Holland. Hopeless and very... None. Communications have been non existent. They advertise a few days for delivery. We have been waiting for over 3 weeks now and still nothing. Delivery for Holland. Hopeless and very disappointing

Improvements or suggestions

Keep your customers INFORMED. Jack your deliveries up


shaun thompson

7/10

Not happy

Strengths

dont know

Improvements or suggestions

information about potential import taxes, I paid 3 times the value of the purchase in taxes, ie: 400 real for wallpaper and 1,200 to pay customs


Mary

10/10

EXCELLENT!

Strengths

I ordered my product on Tuesday and it arrived in Greece after three days! Very fast shipping and customer support emailed me back within 24hours regarding my inquiry! Also no extra VAT was... I ordered my product on Tuesday and it arrived in Greece after three days! Very fast shipping and customer support emailed me back within 24hours regarding my inquiry! Also no extra VAT was charged.

Thank you very much!

Improvements or suggestions

N/A