Reviews

9.1 / 10
2671 reviews
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95% of the customers recommend this company.

2671 Reviews

Rebecca
8/10

Nice and beautiful product selection, fast shipping

Improvements or suggestions

I found the shipping to Germany a bit expensive


MARY ALYCE HIGGINS
10/10

I loved your museum shop. While I was there I looked at a purse and did not buy it. After a few days I decided I wanted to purchase it. I looked on your website and couldn't find it. I...

Improvements or suggestions

None


Anonymous
9/10

The items came really quick and they are high quality

Improvements or suggestions

I wanted a ruler that fits the pencil case and I didn’t saw that it is a big ruler, I really recommend to make a smaller ruler also (if it is already exists I would be happy to know) I also recommend to add the option to pick a color of the pen brush


Fritz Barnett
9/10

Very good with prompt delivery


Isaweihei
10/10

It was a very nice experience. The Produkts they sold were delivered in four days to Germany. The presents were very beautiful and my family is happy.

Improvements or suggestions

I Think nothing. Everything was allright 😊


Anonymous
10/10

Easy to order, quick to deliver. Great service. Thankyou

Improvements or suggestions

None


Anonymous
10/10

Very good, easy to order


Michelle F.
2/10

Terrible. My order never arrived and so I filled out the contact form listed on the museum shop site, and a week back I have still heard nothing

I cannot file a claim with DHL until...

Improvements or suggestions

Read your messages and get someone to do something about these issues.

Reply Van Gogh Museum Shop:

Dear customer,

We're sorry to hear that you didn't receive your order. On 2 september our customer service has replied to your question by email. Have you received this message?

According to DHL they did deliver your parcel. Normally we would file a claim with our courier when a parcel is not delivered, however, in this case that is not possible unfortunately. Because on 23.08 you have sent a request to DHL that the parcel ‘May be left in main entry’. With this request, you have agreed to accept a delivery without signature and the terms & conditions that DHL is not responsible for any damage or loss after delivery.

Have you already double checked with your neighbours? Perhaps someone else has accepted the parcel for you?

Kind regards,

Van Gogh Museum Shop


Susanna as
10/10

Simply buy rapid delivery

Improvements or suggestions

No suggestions


Anonymous
9/10

I love it but i didn't receive my complete order

Improvements or suggestions

Make sure that the small things came in a bag or something