Great selection of merchandise and phenomenal shipping experience
Improvements or suggestions
Perhaps some server upgrades would prevent the shop site from crashing in the future
5033 Reviews
Package arrived safe and in perfect condition!
The website did not function smoothly
I had to reload the webpage for many times to buy the products from the Pokemon series
It said the products will be dropped at 10am CET but it...
Improvements or suggestions
Increase the number of products
Upgrade the system to prevent internet congestion
Notify customers earlier via email for the time of restocking
My daughter visited the museum over 6 years ago and the mug with irises broke recently. She was so upset about it because it came from The Van Gogh Museum. Her birthday is the same day as Van Gogh...
The website was downed 95% of the time from the Pokemon drop, and it was near impossible to order anything. I still managed to get my order through, which was a true Christmas miracle.
Improvements or suggestions
Ever heard of Queue-it software? If you expect a spike in traffic, you put a queueing system in front of your website so it doesn't crash constantly. That's what websites that sell festival or...
Overall I have a not so good shopping experience with the e shop. It is the first time I use the e shop to buy Pokémon collaboration products. It was hard to get in and make payment due to the...
Improvements or suggestions
Shipping fee is high if order small portion of items, it should be calculated through weight.
Good products arrived safely. Shipping packing was very beautiful.
Improvements or suggestions
The Shipping Service used delayed the order's arrival
Adding a log in function to be able to purchase the Pokémon Van Gogh products was a really nice step to avoid any scalpers.
Good experience
ゴッホポケモンコラボのキャンバス並びにプリント、ハガキを複数購入しました。
Improvements or suggestions
是非日本にも直送して欲しい