Reviews

Usbstick-producer.co.uk
9 / 10
88 reviews
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94% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.4/10
Information on the website
8.8/10
Order status updates
8.4/10
Response time
9.2/10
Customer-friendly
9.4/10
Quality of products and printing
9/10
After sales
8.8/10

88 Reviews

Rachel Musson

8/10

Great product, really helpful info and good communication. However I had issues with the delivery and the product was delivered over 24 hours late (not your fault, complete fault of the delivery... Great product, really helpful info and good communication. However I had issues with the delivery and the product was delivered over 24 hours late (not your fault, complete fault of the delivery company).
I had contact during this time, however when I sent an email at the point of the delivery finally arriving and explained the huge inconvenience this had caused to my work, I was ignored and no-one (as yet) has replied to this email.

So great until there is a problem. I still await a reply.

Strengths

Great product, efficient communication and process.

Improvements or suggestions

The customer service at difficult stages (e.g. when there is a complaint) needs to be addressed. Even if the reply is just consolation and nothing that can be changed/done, it is important to... The customer service at difficult stages (e.g. when there is a complaint) needs to be addressed. Even if the reply is just consolation and nothing that can be changed/done, it is important to recognise the customer still exists after purchase!

Anonymously

1/10

Negative

Product sold on the basis of delivery and service. Delivery was late and no files were uploaded

Strengths

n/a

Improvements or suggestions

Do what you say you will.

DJ Sotusura

10/10

Found out online about you guys by looking for a while to produce my own key,once i found you guys and started to go back and forth online the customer service was great.
The outcome is... Found out online about you guys by looking for a while to produce my own key,once i found you guys and started to go back and forth online the customer service was great.
The outcome is phenomenal!
Great Experience overall

Strengths

Quality of the product

Improvements or suggestions

none, just maybe add prices on the website

Anonymously

9/10

Fast and professional

Improvements or suggestions

Having some idea of costs for example orders up front

Catherine MacLeod - Venture North

10/10

Rory at USBstick - producers couldn't have been more helpful, we had a very tight deadline to work to and he helped with this and made sure all was to our liking. The USB sticks were a real hit ,... Rory at USBstick - producers couldn't have been more helpful, we had a very tight deadline to work to and he helped with this and made sure all was to our liking. The USB sticks were a real hit , well produced, good quality and design

Strengths

Communication, speed and design

Anonymously

10/10

Good - polite, timely, helpful, good value

Strengths

Helpful and efficient

John Jeffries

9/10

Dealing with Niall and the team at USBstick-producer.co.uk has been a very positive experience. The process of designing the Power Banks we ordered was painless, and, despite some unusually... Dealing with Niall and the team at USBstick-producer.co.uk has been a very positive experience. The process of designing the Power Banks we ordered was painless, and, despite some unusually complicated delivery requirements on our side, we received our order on time, and are delighted with the quality of the products. We would have no hesitation in recommending them and using them again.

Strengths

They did what they said they were going to do.

Nathan Pereira

10/10

Really great experience. Great staff, fast delivery, great product. Will definitely use again in the future

Strengths

Everything was simple.

Improvements or suggestions

n/a

Anonymously

9/10

Professional and straightforward service

Strengths

Fast delivery

Improvements or suggestions

Much clearer statements and information needed on the company's CSR/sustainability policies and impacts.

Anonymously

10/10

Very efficient and speedy delivery

Strengths

Prepared to invoice us even though we were a n ew customer. Goods arrived prior to invoice being paid. Excellent!!

Improvements or suggestions

First time buyer therefore little history - no suggestions at present.

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