Reviews

The Shoe Care Shop Int.
9.3 / 10
1156 reviews
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97% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1156 Reviews

Giulio_Alberto

10/10

Buying at good price and first class service

Strengths

Prices

Myles

9/10

Great!

Strengths

Shipping time and selection.

Patrick

10/10

Great

Strengths

N/a

Jeremy

10/10

Excellent product's for sale.

Strengths

excellent product , saphir polish superb. very pleased by end result when used on my shoes..

Reply The Shoe Care Shop Int.:

Hello!
Thank you for your kind words. If we can help you with your shoe care routine please let us know. We gladly help out where we can. As for the shipping issues to the UK we are aware now.... Hello!
Thank you for your kind words. If we can help you with your shoe care routine please let us know. We gladly help out where we can. As for the shipping issues to the UK we are aware now. We hope they are resolved in the upcoming week or so. So next time you should not experience any delays.
Kind regards,
Donny Brom

Conor

5/10

I still have not received my order

Strengths

Quality of products

Reply The Shoe Care Shop Int.:

Dear Conor,
Thank you for your message. I find it unfortunate to hear that your package has not yet arrived. Unfortunately, currently our logistic partners are experiencing some delays shipping... Dear Conor,
Thank you for your message. I find it unfortunate to hear that your package has not yet arrived. Unfortunately, currently our logistic partners are experiencing some delays shipping packages to the UK and Ireland. This has to do with current issues happening in the logistical sector and UK customs. Unfortunately we only heard of these issues a few days after we shipped your order. This also still didn't give us any insight on how much of a delay these issues would give. I see that your package is currently in Dublin and that they tried to deliver your package on the 20th of April, but you were not available. Today there will be another attempt to deliver your package.
Kind regards,
Donny Brom

Scott

2/10

My item has not arrived and i payed extra for it to come sooner shocking.

Strengths

Good website

Reply The Shoe Care Shop Int.:

Dear Scott,
Thank you for your message. I find it unfortunate to hear that your package has not yet arrived. Unfortunately, currently our logistic partners are experiencing some delays shipping... Dear Scott,
Thank you for your message. I find it unfortunate to hear that your package has not yet arrived. Unfortunately, currently our logistic partners are experiencing some delays shipping packages to the UK. This has to do with current issues happening in the logistical sector and UK customs. Unfortunately we only heard of these issues a few days after we shipped your order. This also still didn't give us any insight on how much of a delay these issues would give. I see that you paid our standard shipping rate we charge on smaller orders such as yours. This does not expedite the shipment nor does it unlock an tier of faster shipping. Your package is currently still underway, and will be with you before the end of the week or otherwise beginning next week.
Sorry for all the hassle. Hopefully you will receive your order soon. Please let us know if you continue to have issues with the delivery of your order.
Kind regards,
Donny Brom

Tina

9/10

Fantastic service and delivery!!! The shoe care set I bought is only fabulous, the smell when you open the box is just yummy ❤️❤️. Bought as a gift.

Strengths

Site very easy to navigate

Harry

5/10

So so

Strengths

Products

Reply The Shoe Care Shop Int.:

Hello Harry,
Thank you for your message. I am sorry to hear you feel this way about our products and service. We try to give as much explanation as possible about our shoe care products as... Hello Harry,
Thank you for your message. I am sorry to hear you feel this way about our products and service. We try to give as much explanation as possible about our shoe care products as possible ranging from written step by step guides to full shoe shine videos. They can be found here: https://www.shoecare-shop.eu/guides.html
Our selection of shoe care valets is the same between the Dutch and English websites. The Deluxe shoe care valet you ordered is available on both websites.
And of course, if you have any questions on how to shine your shoes, you are always very welcome to ask our experts. We are happy to point you into the right direction.

James

10/10

Excellent

Strengths

Good range and pricing

Peter

1/10

Yet to receive product which was ordered weeks ago !!

Strengths

?

Reply The Shoe Care Shop Int.:

Hello Peter, thank you for your feedback. I find it unfortunate that you did not receive your order yet. I agree it has been over one week and it should have arrived by now. I am afraid there are... Hello Peter, thank you for your feedback. I find it unfortunate that you did not receive your order yet. I agree it has been over one week and it should have arrived by now. I am afraid there are some issues shipping order internationally due to strikes at multiple airports in Europe. I see that your order arrived in the UK two days ago so it should be with you within the week if it is cleared quickly by UK customs. Next time you have issues with shipping please feel free to send us an email instead. That way we can help you a lot better/quicker.

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