Reviews

9.3 / 10
1157 reviews
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97% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1157 Reviews

Derrick Urgent

10/10

Excellent service. Responded to my issue within a more than reasonable time frame. I had a slight issue with my order that was rectified immediately.

Strengths

Excellent service. Quality products.


Matthew Kress

10/10

The reason I ordered from the Shoe Care Shop was because Donny Brom responded so quickly to my shoe care related question. He was helpful and provided great information, both of which I really... The reason I ordered from the Shoe Care Shop was because Donny Brom responded so quickly to my shoe care related question. He was helpful and provided great information, both of which I really appreciate. The ordering process was simple and straightforward. Everything shipped quickly and arrived on time. It was a great transaction!

Strengths

Responsive, friendly, ship quickly, product arrived undamaged.


Stuart Patrick McFadden

10/10

Excellent, it is easy to navigate the website and choose the right items. The colour chart is very helpful as are the sample pots. These items are a great idea to assist me with the colouring... Excellent, it is easy to navigate the website and choose the right items. The colour chart is very helpful as are the sample pots. These items are a great idea to assist me with the colouring customisation, burnishing and mixing of tones for ones footwear.

Strengths

Quality products, easy to order, getting items 'as described ', well packaged parcels with 'bubble wrap' used to protect the glass jars.
Being Dutch!


Aljaž Kapun

10/10

I am very satisfied with pre-order support. Mr. Donny Brom offered great support on choosing the right product.

Strengths

Clear web shop, great different products from Saphir.


László Tamás

10/10

Excellent as always.

Strengths

Guidelines about shoe care; product portfolio; quality of packaging


Edwin Rich

10/10

Very good

Strengths

Clear informative web site


Nils

10/10

Europe's no1 address for Saphire products! Exceptional service, quick shipping.


Robert Rook

10/10

They are really competent and approachable. Since they are the only ones I know selling Saphir I regularly order there. Very cool that I could ask what kind of shoe creme they would use for a pair.... They are really competent and approachable. Since they are the only ones I know selling Saphir I regularly order there. Very cool that I could ask what kind of shoe creme they would use for a pair. The email was nice. Good guides on shoe shining on the site.

Strengths

Know what they are doing. Good guides on site. Are appochable via email.


Chris Butler

10/10

Excellent!

Strengths

All round a good experience and a superb business to engage with.


Samir Ismael

9/10

EXCELLENT!!!

Strengths

GOOD PRODUCTS, PERSONALIZED AFTER SALES