Reviews

8.3 / 10
697 reviews
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697 Reviews

Sandra

10/10

Amazing experience, super helpful. Thank you so much!


Simon

10/10

SurveySwap worked great! Had respondents quickly and easily, so no complaints here


Lennart

6/10

SurveySwap did not fairly return the amount of responses I provided

Reply Surveyswap.io:

Dear Lennart,
I'm sorry if the site didn't automatically allocate your survey with enough respondents, could you get in touch with our support staff to correct this?
Kind regards,...
Dear Lennart,
I'm sorry if the site didn't automatically allocate your survey with enough respondents, could you get in touch with our support staff to correct this?
Kind regards,
Arie Lindenburg


Astrid

2/10

SurveySwap sadly didn't live up to the expectation


Anna

2/10

It didn't help. You buy credits for responses (or fill in surveys yourself), but they are not being filled unless you boost points. Meaning that you pay double price - for responses and for boost... It didn't help. You buy credits for responses (or fill in surveys yourself), but they are not being filled unless you boost points. Meaning that you pay double price - for responses and for boost points.

Reply Surveyswap.io:

Dear Anna,
I'm sorry if the site didn't automatically allocate your survey with enough respondents. You are right about the boost points, this feature we recently removed. In a few cases, it...
Dear Anna,
I'm sorry if the site didn't automatically allocate your survey with enough respondents. You are right about the boost points, this feature we recently removed. In a few cases, it was leading to an unfair situation.
We apologies for this.
Could you get in touch with our support staff to correct this? I hope it's still on time.
Kind regards,
Arie Lindenburg


Pica Dilly

1/10

Surveyswap sucks - save your time and invest your energy elsewhere. The platform is very good in promising you great outcomes in even better marketing slang. The real life experience with the... Surveyswap sucks - save your time and invest your energy elsewhere. The platform is very good in promising you great outcomes in even better marketing slang. The real life experience with the platform and its promise to get you survey respondents for answering other surveys was simply disappointing... Thank you, next.

Reply Surveyswap.io:

Dear Pica Dilly,
It sounds like something gone terribly wrong with your account.
The survey exchanging goes right 99,9% of the time, unfortunately it also can go wrong sometimes due to all...
Dear Pica Dilly,
It sounds like something gone terribly wrong with your account.
The survey exchanging goes right 99,9% of the time, unfortunately it also can go wrong sometimes due to all different kinds of reasons. I'm afraid this has happened to you.
We will try to reach out via email and hope that we can find a reasonable solution.
Kind regards,
Jonathan


Great customer service

8/10
(Bewerkt)

I set a test with SurveySwap, and due to a bug, I could not get my answers at the expected time. However, I contacted customer service and they fixed my issue within minutes. They gave me boost... I set a test with SurveySwap, and due to a bug, I could not get my answers at the expected time. However, I contacted customer service and they fixed my issue within minutes. They gave me boost points to speed up the process, and I found that really helpful.
I would recommend it!


Michelle

2/10

Only 20% of all the people that filled in my survey did it correctly.. Almost everyone just clicked without reading or just filled in random letters where I asked your nationality.. Not worth your... Only 20% of all the people that filled in my survey did it correctly.. Almost everyone just clicked without reading or just filled in random letters where I asked your nationality.. Not worth your time.


Carsten

5/10

The way surveys are presented is not transparent and an overview is not possible over how many surveys are online, how the own survey is ranked etc. Basically, without boost points its worthless,... The way surveys are presented is not transparent and an overview is not possible over how many surveys are online, how the own survey is ranked etc. Basically, without boost points its worthless, which is a shame. Putting a lot of time into answering survey doesn't give you good returns without buying aditional boost points

Reply Surveyswap.io:

Hi Carsten,
Thanks for your feedback. You have a point, allow me to make some nuances.
About boost point:
Boost points aren't required to get responses, they only give a small speed...
Hi Carsten,
Thanks for your feedback. You have a point, allow me to make some nuances.
About boost point:
Boost points aren't required to get responses, they only give a small speed boost. I see your survey has gotten 73 responses, of which only 10 with the extra speed from boost points. We have gotten more complaints about this though. We are walking the line between wanting to help people for free, but needing to also make money somehow.
To conclude, we 100% agree that the free exchange of responses should always work without any other payments. Therefore we are planning to remove boost points.
About the survey listing/ranking:
We purposely only display 8 surveys, because those belong to people who have taken the survey surveys and didn't receive answers for them yet. That is how we rank surveys.
We understand this isn't the clearest to everyone and will try a better job in our newer versions of the site.
Hopefully, we were still able to help you with the 73 responses. If there's still something, that went wrong please contact us in the helpdesk, because there are still humans behind the software, and humans can make mistakes :)
Kind regards,
Arie Lindenburg


Nick

9/10

SurveySwap helped me to collect high-quality data reasonably quick.