Reviews

21RUN

8.5 / 10
309 reviews
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85% of the customers recommend this company.

Information on the website
8.8/10
Speed of delivery
8.4/10
Order convenience
9/10
After sale
7.8/10
Customer service
8.4/10

309 Reviews

steven broomfield

2/10

Poor, was over charged on purchase. Then Trainers turned up with red stains. Customer services told me too busy to engage with me. I found trainers on other sites £12 to £18 cheaper. Will never... Poor, was over charged on purchase. Then Trainers turned up with red stains. Customer services told me too busy to engage with me. I found trainers on other sites £12 to £18 cheaper. Will never shop with you again - I did get £18 back in the end but I was never taken seriously, and felt they could have done more with refund. Wouldnt mind the trainers I purchased were £150 so a lot of money - but then customer services should be good no matter what price. Be interesting to see if this feedback is picked up on...

Strengths

None

Improvements or tips

Get the customer services better. To be told "we are busy" when you have been over charged is pretty poor - Ive never clicked on a price to buy then seen the amount taken was higher. Excuse used... Get the customer services better. To be told "we are busy" when you have been over charged is pretty poor - Ive never clicked on a price to buy then seen the amount taken was higher. Excuse used was was Euro conversion, but I didnt even know company was in another country as wasnt clear. I was also told to keep the communication to one channel when the only reason I contact you on Facebook was because my emails were being ignored!!


Ronald Davies

10/10

Great

Strengths

Keep up with the great service


Keith Charles Isaacs

10/10

Good no problems

Strengths

Good communication

Improvements or tips

No problems


Miss. opal garrington

10/10

Ordered some running shorts, they came on time and were exactly what I wanted


Mr. ED RICHARD RAYBOULD

10/10

V good

Strengths

Speedy delivery. Good website


DJK

10/10

No issues, able to select product and order same as any other online company purchase


Jessica Cooke

10/10

The order went well and arrived on time. The Brooks Adrenaline trainers are as described, extremely comfortable and supportive, very happy with my purchase.


Mr. Michael L Sygmuta

10/10

Very good. Kept me up to date on the progress of my order from start to finish.


jorge Martin Rodriguez

1/10

Negative


John Caley

10/10

Excellent, easily ordered, confirmed and delivered very quickly.

Strengths

Ease of ordering and speed

Improvements or tips

Nothing, all went well