Reviews

9 / 10
200 reviews
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93% of the customers recommend this company.

200 Reviews

Vanessa Brown

10/10

Excellent convenient service- Wow!


Gonzalo Vivanco

10/10

Excellent


William

10/10

Excellent! Great service and very quick!


Anonymously

10/10

Efficient and straightforward


Anonymously

7/10

Quite good except minor faults (due to the system though, not to people)


Anonymously

2/10

The response time was ok and the appointment time was respected by Partner Pete's employee. However the employee only offered two companies for providing an Internet connection (basically she just... The response time was ok and the appointment time was respected by Partner Pete's employee. However the employee only offered two companies for providing an Internet connection (basically she just promoted Ziggo's package) as she insisted on speaking about Ziggo company. Furthermore, I realised that the suggestion which she made was not the most economical one, although I explicitly asked her about it. Good for me that I have ordered a flexible contract and I will change it the next month. The same applies also for gas and electricity where I later found out that there were far better offers in the market than the ones I got. I do not know if this is the Partnter Pete's policy or it was just the initiative of the operator but I feel scammed.

Reply PartnerPete:

Dear Sir, Madam,
First of all we are sorry you are disappointed in our service.
Let me start by clarifying we are service provider trying to help expats get connected to utilities in and...
Dear Sir, Madam,
First of all we are sorry you are disappointed in our service.
Let me start by clarifying we are service provider trying to help expats get connected to utilities in and aroud the house. We select a number of suppliers and providers since we know they work in a way which suits our expat clientele. We are NOT a comparison site where you get the best deal since service and fulfillment is part of our selection criteria.
As you reviewed anonymously we can not look back in your file to see why we advised Ziggo but often speed of delivery is the reason. As for Energy, I can not look in your file but our offer is always competitive.
As for the "scam" I feel a sincere need to point our we are a company that prides itself in helping out a particular niche expat population. Please do not mistake this intent with a scam. We have talked to you over the phone and afterwards sent you a tailor made offer by email specifying all the costs and conditions per product category on which you agreed by pressing the button. There will always be cheaper and better ofers but often the comparison is not right.
Please feel free to contact our office which gives us the opportunity to open your file and learn from this to avoid future expats feeling this way.
William


Eric

10/10

Very helpful and friendly service


Shinn Fu Europe

10/10

Very clear explanation and quick response.


Elias Pean/ EMA

1/10

I am quite disappointed with the service provided. My contracts were set up for a start date of 4th of July, however I received my electricity contract with a start date of 7th of June although, the... I am quite disappointed with the service provided. My contracts were set up for a start date of 4th of July, however I received my electricity contract with a start date of 7th of June although, the flat is occupied by other people until the 4th of July. When asking for support from Partner Pete to help fixing this issue as you have been in contact with the utility providers to set up the contract, the answer was that I had to deal with it myself. Not sure what is the point of using your services.

Reply PartnerPete:

Dear Sir,
Thank you for sharing. This case was indeed a malfunction from our side. Our API connection had bug which resulted in a transfer of the wrong starting date.
We are however very...
Dear Sir,
Thank you for sharing. This case was indeed a malfunction from our side. Our API connection had bug which resulted in a transfer of the wrong starting date.
We are however very disappointed to read you got told to fix it yourself since this is what we are here for.
Do you mind giving us a ring and please ask for William. I am the sales Director and I am very curious to hear your story. We have been dealing with your complaint but your input will help us make sure this will never happen again.
William


Daesang Europe

10/10

Kind and Polite