Very clear explanation and quick response.
I am quite disappointed with the service provided. My contracts were set up for a start date of 4th of July, however I received my electricity contract with a start date of 7th of June although, the...
Thank you for sharing. This case was indeed a malfunction from our side. Our API connection had bug which resulted in a transfer of the wrong starting date.
We are however very disappointed to read you got told to fix it yourself since this is what we are here for.
Do you mind giving us a ring and please ask for William. I am the sales Director and I am very curious to hear your story. We have been dealing with your complaint but your input will help us make sure this will never happen again.
Kind and Polite
Thank you for all the help!
Excellent, fast, hassle free.
Excellent. Jeanette was very knowledgeable and helpful. Although it would have been helpful to review the options online before I spoke to Jeanette as there is a lot of information to take in.
BAD. I AM NOT HAPPY AT ALL. I DON'T KNOW WHO'S FAULT IT IS, BUT SINCE 2 DAYS I HAVE NO HOT WATER IN THE WHOLE APPARTMENT NOR ANY HEAT.
EVERY MAIL FROM THOSE PROVIDERS ARE IN DUTCH. NONE IS...
Dear Mr. Verdon,
Must be dreadful not having any hot water for days.
Now lets clarify PartnerPete on what we do and what our scope of service is to manage your expectation after the fact.
We help expats get connected by proxy to selected providers and suppliers in the Netherlands. This we did in your case by speaking to you over the phone, creating a tailor made offer based on your profile and sending you this specified by email for you to agree to.
This we did.
We nor our energy suppliers are responsible for your apartment not having hot water. This is something you need to address with your landlord and sounds like a technical issue with your heater/boiler. If the lack of hot water was due to your property getting disconnected from energy this is due to the property being vacant too long without an energy contract and again this is the responsibility of your landlord or management company.
As for large Dutch energy companies and telcom companies not corresponding in English. This is out of or reach and part of the reason we exist as a company. However, we do communicate in English. Did you contact us in any way so we might have been able to assist you in any way?
Hoping to hear from you to find out what the reason was and if and how we fell short in our service.