Reviews

9 / 10
185 reviews
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96% of the customers recommend this company.

Delivery speed
8.7/10
Ease of ordering
9.3/10
Information on the website
9.1/10
Order status updates
8.8/10
Response time
8.9/10
Customer-friendly
9/10
After sales
8.8/10

185 Reviews

Geraldine

8/10

I have used the online chat , and it was very easy to order the part that I wanted.

Strengths

Quick at answering back.


Roderick Wheeler

1/10

Absolute rubbish. I placed an order online but the website does not have clear address lables so the UK postcode was missing. They still shipped it out to some random address in the UK via DHL - who...

Improvements or suggestions

have a phone number and decent customer service department

Reply Liftinggear-shop.co.uk:

Dear Sir,

Thank you for your Review,

We have sent you an email but unfortunately were not allowed to receive a response.
We do not quite understand what you mean by „They still shipped it ouot to some random address“
The package has been sent to the address that you have specified as shipping address.
If you have any questions or comments about the order, we ask you to reply to our email / send us an email.
- Liftinggear-shop Team


Anonymous

8/10

The web site is clear, no problem.

Strengths

The web site structure

Improvements or suggestions

Maybe by having a phone transfer from the french tel number to the head quarter....

Equipments not delivered yeat....


Quentin DULAKE

2/10

My experience has been awful. Full of disappointment. I ordered a single lifting eye. When I ordered it I could not find any reference to when it would be delivered but it said available in stock....

Reply Liftinggear-shop.co.uk:

Hi Quentin,

Thank you for the review

We have been in contact since your review and send the following:

We did reply to your e-mail you just did not fill in the correct e-mail address so we could not contact you.

When you placed an order our lead time to the UK was 5-7 workdays. This was mentioned on the website when you placed an order.

We are a company in the Netherlands this is why freight costs are 10 GBP.

Please let us know if you have any questions!

With kind regards,

Team Liftinggear shop.


David Brooks

10/10

Looking to purchase spring load balances, website easy to find and navigate. ordered on line, paid and goods delivered within 5 days

Strengths

Good range of products with supporting information

Improvements or suggestions

Better documentation, invoice, included in delivery carton.


ULTIMATE RACE CARS

10/10

Excellent service, straightforward ordering, quick delivery.

Strengths

Well set out website & huge range of products, easy ordering.

Improvements or suggestions

None


Anonymous

8/10

Very good


Neil Walker

10/10

On line order for lifting straps.


Andy

1/10

We have not yet received the goods!!

Strengths

Easy to order

Improvements or suggestions

Not yet received the goods

Reply Liftinggear-shop.co.uk:

Hi Andy,

Thank you for your review.

Please see below the track & trace.

As you can see the shipment has been sent on the 21st of December. Our lead time is 3-5 workdays.
Because of the Christmas & new year holidays, this may take longer than that. Holidays are not considered workdays.

http://www.dhl.com/en/express/tracking.html?AWB=JVGL0604069510108899&brand=DHL

I can see that the package has been delivered to you on the 2nd of January.

DHL has tried to deliver the package 2 times before but the location was closed.
The first time was on Friday the 28th of December. This was within the 5 workdays we refer to on our website.


We have tried to contact you about this matter but we still haven't received a reply.

Please let us know if you have any questions!


Tony Nixon

8/10

Very easy website to navigate with very clear information

Strengths

Price and stock availability