Reviews

Kamernet
8.3 / 10
66 reviews
Write a review

91% of the customers recommend this company.

Lay-out
8/10
Supply website
8/10
Response time
7/10
Customer service
8.4/10
Information website
8.4/10
Ease of use
8.6/10
Accessibility of the website
8.6/10

66 Reviews

Pedro

10/10

Top Advertising

In your opinion, what are the strong points of Kamernet?

Good support

Improvements

Nothing special to adjust

Tips for people looking for a home

Fast contact with house advertisers

Reply Kamernet:

Hi Pedro,
Thank you for your positive review and for using Kamernet to find a suitable home :)
Have a great day!
Shari - Kamernet

Jose Fernando Pereira Coral

2/10

Please stop charging my credit card

In your opinion, what are the strong points of Kamernet?

Not their customer support

Improvements

Please stop charging my credit card, case #00638317, I canceled my account months ago and I have still been charged the premium subscription. I have a free account and that shows on the website.... Please stop charging my credit card, case #00638317, I canceled my account months ago and I have still been charged the premium subscription. I have a free account and that shows on the website. Please stop charging me and refund the months that were charged wrongly. My only option would be to cancel my card, and that would be of big trouble for me, unnecessarily because of using your services.

Jose Pereira

2/10

Horrible, I have been charged wrongly 4 months and no reply from them

In your opinion, what are the strong points of Kamernet?

none

Improvements

Please, if you are from the Kamernet staff, help me with my case #00638317

Reply Kamernet:

Hi Jose,
We have been in touch via Facebook, I hope you have been able to find the email we sent you asking you to send us the invoices you mention. This way we can check what might have gone... Hi Jose,
We have been in touch via Facebook, I hope you have been able to find the email we sent you asking you to send us the invoices you mention. This way we can check what might have gone wrong.
Have a great day!
Shari - Kamernet

Casper

1/10

Uncomfortable and threatening

In your opinion, what are the strong points of Kamernet?

I informed them how I was unaware of the automatic subscription and that I stopped using their service when it was renewed because I was done using their service. I was hoping to be met with... I informed them how I was unaware of the automatic subscription and that I stopped using their service when it was renewed because I was done using their service. I was hoping to be met with understanding and compassion. But I got a message saying I basically made a mistake and now I have to pay: "Since you purchased the subscription and received the service, there is an agreement between you and Kamernet and therefore, there is a payment obligation." This is a quote from the mail they gave me. They even threaten me if they don't get their money I will have to pay a lot more: "If one or multiple direct debit charges failed, you will need to pay the outstanding balance using the payment link in the payment reminder. We would advise immediate payment to prevent being charged with additional costs by debt collection agency Intrum."

The website is good, It would not be honest of me to complain about that. But the business strategy of making a subscription as this automatic is flat out attempt to steal money. It's for housing, most people will only need it temporarily and they know that.

Improvements

Be nicer to customers and listen

Reply Kamernet:

Hi Casper,
I am sorry to hear that you are not satisfied with the services that Kamernet provides.
When it comes to an outstanding payment we want to provide you with all the information... Hi Casper,
I am sorry to hear that you are not satisfied with the services that Kamernet provides.
When it comes to an outstanding payment we want to provide you with all the information so that, should it be passed on to our debt collection partner, you were informed about this. Before a debt collector comes in to place, a maximum of 3 payment reminders get sent to your email address, giving you enough time to fulfill the payment without a debt collection fee.
The continuous subscription is for you to find a home without having to worry about an expiration date of your account. Once you have found a place you can cancel the subscription to avoid another renewal. If the subscription is cancelled it will not be renewed again, you are however still responsible for the payment of that period.
I hope to have informed you sufficiently and I wish you a pleasant day.
Shari - Kamernet

N/A

7/10

Inactivation too fast

In your opinion, what are the strong points of Kamernet?

inactivation conversation too fast

Improvements

Alse messegas are inactivated when i change the advert. So i loose the conversation. People do not trut anymore the room is still there for them.

Reply Kamernet:

Goodmorning!
Thank you for your review, suggestions and for using Kamernet.
We will definitely take your tips into consideration to make your experience on Kamernet even better.
Have... Goodmorning!
Thank you for your review, suggestions and for using Kamernet.
We will definitely take your tips into consideration to make your experience on Kamernet even better.
Have a great day :)
Shari - Kamernet

Mateus Nicolini Bezerra

10/10

Very cool

In your opinion, what are the strong points of Kamernet?

Yes

Improvements

Why not

Anonymously

9/10

Easy to use

In your opinion, what are the strong points of Kamernet?

Easy communication

Improvements

Potential renting candidates should be required to have complete profiles

Reply Kamernet:

Hi!
Thank you for your review and for using Kamernet.
We hope you have a great day :)
Shari - Kamernet

Anonymously

9/10

Good

In your opinion, what are the strong points of Kamernet?

ease of placing adv and its free

Improvements

add a field for minimum/max rental period and registration possibility

Reply Kamernet:

Good morning!
Thank you for your review and for using Kamernet.
We hope that you have a great day :)
Shari - Kamernet

Necmiye

10/10

Super! Scammers werden door Kamernet snel gedetecteerd en geblokkeerd. Snelle reacties van mogelijke huurders.

In your opinion, what are the strong points of Kamernet?

System/process is easy and save

Improvements

-

Reply Kamernet:

Goedemorgen Necmiye,
Bedankt voor je beoordeling en voor het gebruiken van Kamernet.
Wij hopen je nog eens terug te zien.
Fijne dag :)
Shari - Kamernet

Anonymously

10/10

It is a great platform to connect with serious students who are looking for accommodation for an extended period.

Reply Kamernet:

Good morning!
Thank you for your review and for using Kamernet.
We hope you have a great day :)
Shari - Kamernet

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