Reviews

Kamernet

8.5 / 10
53 reviews
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92% of the customers recommend this company.

Lay-out
8.2/10
Supply website
8.2/10
Response time
7.4/10
Customer service
8.6/10
Information website
8.6/10
Ease of use
8.8/10
Accessibility of the website
8.8/10

53 Reviews

Casper

1/10

Uncomfortable and threatening

In your opinion, what are the strong points of Kamernet?

I informed them how I was unaware of the automatic subscription and that I stopped using their service when it was renewed because I was done using their service. I was hoping to be met with... I informed them how I was unaware of the automatic subscription and that I stopped using their service when it was renewed because I was done using their service. I was hoping to be met with understanding and compassion. But I got a message saying I basically made a mistake and now I have to pay: "Since you purchased the subscription and received the service, there is an agreement between you and Kamernet and therefore, there is a payment obligation." This is a quote from the mail they gave me. They even threaten me if they don't get their money I will have to pay a lot more: "If one or multiple direct debit charges failed, you will need to pay the outstanding balance using the payment link in the payment reminder. We would advise immediate payment to prevent being charged with additional costs by debt collection agency Intrum."

The website is good, It would not be honest of me to complain about that. But the business strategy of making a subscription as this automatic is flat out attempt to steal money. It's for housing, most people will only need it temporarily and they know that.

Improvements or tips

Be nicer to customers and listen

Reply Kamernet:

Hi Casper,
I am sorry to hear that you are not satisfied with the services that Kamernet provides.
When it comes to an outstanding payment we want to provide you with all the information...
Hi Casper,
I am sorry to hear that you are not satisfied with the services that Kamernet provides.
When it comes to an outstanding payment we want to provide you with all the information so that, should it be passed on to our debt collection partner, you were informed about this. Before a debt collector comes in to place, a maximum of 3 payment reminders get sent to your email address, giving you enough time to fulfill the payment without a debt collection fee.
The continuous subscription is for you to find a home without having to worry about an expiration date of your account. Once you have found a place you can cancel the subscription to avoid another renewal. If the subscription is cancelled it will not be renewed again, you are however still responsible for the payment of that period.
I hope to have informed you sufficiently and I wish you a pleasant day.
Shari - Kamernet


N/A

7/10

Inactivation too fast

In your opinion, what are the strong points of Kamernet?

inactivation conversation too fast

Improvements or tips

Alse messegas are inactivated when i change the advert. So i loose the conversation. People do not trut anymore the room is still there for them.

Reply Kamernet:

Goodmorning!
Thank you for your review, suggestions and for using Kamernet.
We will definitely take your tips into consideration to make your experience on Kamernet even better.
Have...
Goodmorning!
Thank you for your review, suggestions and for using Kamernet.
We will definitely take your tips into consideration to make your experience on Kamernet even better.
Have a great day :)
Shari - Kamernet


Mateus Nicolini Bezerra

10/10

Very cool

In your opinion, what are the strong points of Kamernet?

Yes

Improvements or tips

Why not


Anonymously

9/10

Easy to use

In your opinion, what are the strong points of Kamernet?

Easy communication

Improvements or tips

Potential renting candidates should be required to have complete profiles

Reply Kamernet:

Hi!
Thank you for your review and for using Kamernet.
We hope you have a great day :)
Shari - Kamernet


Anonymously

9/10

Good

In your opinion, what are the strong points of Kamernet?

ease of placing adv and its free

Improvements or tips

add a field for minimum/max rental period and registration possibility

Reply Kamernet:

Good morning!
Thank you for your review and for using Kamernet.
We hope that you have a great day :)
Shari - Kamernet


Necmiye

10/10

Super! Scammers werden door Kamernet snel gedetecteerd en geblokkeerd. Snelle reacties van mogelijke huurders.

In your opinion, what are the strong points of Kamernet?

System/process is easy and save

Improvements or tips

-

Reply Kamernet:

Goedemorgen Necmiye,
Bedankt voor je beoordeling en voor het gebruiken van Kamernet.
Wij hopen je nog eens terug te zien.
Fijne dag :)
Shari - Kamernet


Anonymously

10/10

It is a great platform to connect with serious students who are looking for accommodation for an extended period.

Reply Kamernet:

Good morning!
Thank you for your review and for using Kamernet.
We hope you have a great day :)
Shari - Kamernet


Usman Asghar

8/10

It was good.

In your opinion, what are the strong points of Kamernet?

Its good in interaction. Friendly interface.

Improvements or tips

Automatic translation option

Reply Kamernet:

Hi Usman!
Thank you for your review and for using Kamernet.
We hope you have a great day :)
Shari - Kamernet


Taylor

1/10

Hi I was told today that money will be taken off my account. But I did not ask for that and would like to get a refund for my second payment. Because I was not even asked for the money to be taken.... Hi I was told today that money will be taken off my account. But I did not ask for that and would like to get a refund for my second payment. Because I was not even asked for the money to be taken. When I did the payment I clearly notice that a did a one off payment for 15 days and not more. I hope someone can assist me with this so that I can get it sorted. And on top of that I don’t see a costemer servicewhich i can call.

In your opinion, what are the strong points of Kamernet?

Hi I was told today that money will be taken off my account. But I did not ask for that and would like to get a refund for my second payment. Because I was not even asked for the money to be taken.... Hi I was told today that money will be taken off my account. But I did not ask for that and would like to get a refund for my second payment. Because I was not even asked for the money to be taken. When I did the payment I clearly notice that a did a one off payment for 15 days and not more. I hope someone can assist me with this so that I can get it sorted. And on top of that I don’t see a costemer servicewhich i can call.

Improvements or tips

Hi I was told today that money will be taken off my account. But I did not ask for that and would like to get a refund for my second payment. Because I was not even asked for the money to be taken.... Hi I was told today that money will be taken off my account. But I did not ask for that and would like to get a refund for my second payment. Because I was not even asked for the money to be taken. When I did the payment I clearly notice that a did a one off payment for 15 days and not more. I hope someone can assist me with this so that I can get it sorted. And on top of that I don’t see a costemer servicewhich i can call.

Reply Kamernet:

Hi Taylor,
Thank you for your review. I can see that you have also sent us an e-mail. I just replied to your e-mail with more information about your account and the payment.
Please reply to...
Hi Taylor,
Thank you for your review. I can see that you have also sent us an e-mail. I just replied to your e-mail with more information about your account and the payment.
Please reply to supportdesk@kamernet.nl if you have any other questions or feedback.
Enjoy your day!
Irene - Kamernet


Anonymously

10/10

Great! Quick and easy to find a tenant

In your opinion, what are the strong points of Kamernet?

Very easy to reach and communicate with people. Website clearly shows the description and what has been written by both parties.

Reply Kamernet:

Hi,
Thank you for your positive review! Great to hear that you are happy with our service and that you found your tenant on Kamernet.
Good luck and enjoy your day!
Irene - Kamernet