Reviews

Expat rentals Holland
9.6 / 10
115 reviews
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98% of the customers recommend this company.

Professional knowledge
9.6/10
Transmission
9.6/10
Knowledge of the local rental market
9.6/10
Communication
9.6/10
Website
9.2/10

115 Reviews

Simone Mancini

10/10

Very professional

Strenghts

excellent communication skill & efficiency
Knowledge of the area and undestanding of the requirenets provided about the property and its location

Points of improvement and tips

none

Specific employee

Ronald and Ennemieke Bezemer

Wojtek

10/10

I am very satisfied with the customer service, thanks to this company I moved into a new home.

Strenghts

Professional assistance and punctuality

Points of improvement and tips

For me, no improvements, everything works properly

Specific employee

Annelotte and Liselotte

Reejo Joseph

10/10
(Bewerkt)

Initial: Disappointed with the Apartment Viewing Experience | Update: Appreciation for Prompt Resolution

Strenghts

Professionalism and commitment to customer satisfaction

Points of improvement and tips

Initial review: Disappointed with the Apartment Viewing Experience

Dear Robert,
I am writing to express my profound disappointment with the recent apartment viewing experience for... Initial review: Disappointed with the Apartment Viewing Experience

Dear Robert,
I am writing to express my profound disappointment with the recent apartment viewing experience for Oostenrijkstraat 18, Almere, which I had the opportunity to attend at your invitation. Unfortunately, the lack of communication and consideration for my interest has left me feeling frustrated and that my time was not valued. This lack of engagement made the entire experience unproductive and disheartening.

Moving forward, I would appreciate better communication and a more inclusive approach to the rental process. This will help ensure a more positive experience for both potential tenants and your brokerage.

I genuinely hope that this feedback will be taken constructively, leading to improvements in your approach to engaging with clients in the future. I trust that you will use this feedback to enhance the overall rental experience for your clients.

---------------------------------------------------------------------------------------------
Updated Review: Appreciation for Prompt Resolution

Dear Robert,
I wanted to take a moment to acknowledge and express my appreciation for the call and apology I received regarding the recent apartment viewing experience for Oostenrijkstraat 18, Almere. Your prompt response to the situation demonstrated a high level of professionalism and commitment to customer satisfaction.

I understand that sometimes miscommunications and oversights can occur, and I value your willingness to address the matter directly. Your apology is certainly noted and accepted. It's reassuring to know that you take client feedback seriously and are dedicated to improving the rental experience for potential tenants.

While the initial disappointment was disheartening, your proactive approach in reaching out has made a positive impact. I believe that this interaction is indicative of your dedication to maintaining strong client relationships and ensuring that such situations are not recurrent.

I look forward to the possibility of exploring other opportunities with your brokerage in the future. Your swift and thoughtful response has certainly restored my confidence in your commitment to professionalism and effective communication.

Thank you once again for your apology and your efforts to rectify the situation. I truly appreciate your responsiveness and understanding.

Best regards,
Reejo Joseph

Specific employee

Robert

Steve Barry

10/10

Excellent first class from the minute I contacted them to signing the lease agreement

Strenghts

Positive and no forceful sales

Points of improvement and tips

Nothing to improve

Specific employee

Joeri Hendrix Very professional

Priscilla

10/10

The process was so seamless and easy. Questions I had were responded to very quickly. I had no struggles with them. In my case I requested an online viewing because of personal circumstances and... The process was so seamless and easy. Questions I had were responded to very quickly. I had no struggles with them. In my case I requested an online viewing because of personal circumstances and they kindly accepted. Other rental agencies, wouldn't.

Strenghts

Excellent customer service
Well structured and easy rental process
Ready to assist when needed

Points of improvement and tips

For now, nothing.

Specific employee

Annelotte. She made this process very easy and smooth for me. She was also friendly over the call. Thank you Annelotte.

Silvia

10/10

Fantastic experience.

Strenghts

Professional and friendly.

Points of improvement and tips

.

Specific employee

Annelotte (Rotterdam)

Mariana

10/10

Super good and pleasant experience

Strenghts

Support at all times, availability to answer any question and inform us the best way possible, good communication

Points of improvement and tips

Too many focal points. When in the process of renting/buying a house, I feel like the renter/buyer could benefit of having the same person to communicate and take care of the process. I think it... Too many focal points. When in the process of renting/buying a house, I feel like the renter/buyer could benefit of having the same person to communicate and take care of the process. I think it could benefit the renter, giving him/her a much peaceful and trusted experience.

Specific employee

N/A. We communicated with different employees and the experience was good, so we would like to compliment the whole team. We were really glad as well with the handover of the keys and first contact... N/A. We communicated with different employees and the experience was good, so we would like to compliment the whole team. We were really glad as well with the handover of the keys and first contact in person with your team. The person responsible for that and that I would like to compliment was Marissa van Bergen. Thank you :)

Chris

10/10

Very positive experience. We felt taken care of throughout the process and will be moving to our new house coming Monday. Should we decide to move again, we will definitely use 123Wonen's services.... Very positive experience. We felt taken care of throughout the process and will be moving to our new house coming Monday. Should we decide to move again, we will definitely use 123Wonen's services. We highly recommend it!

Strenghts

Very professional, knowledgable, helpful and cooperative agent.
Straightforward process from the application through to key handover.
Affordable fees.

Points of improvement and tips

none

Specific employee

Marissa van Bergen

123wonen.nl

10/10

Very Happy and pleasent

Strenghts

I recomend this company

Points of improvement and tips

Nothing to be improved

Specific employee

I dont know his name

Angela

10/10

Overall great.

Strenghts

Kind, helpful

Points of improvement and tips

none

Specific employee

Marissa van Bergen

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