Reviews

8.3 / 10
202 reviews
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86% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

202 Reviews

Anonymously

1/10

Horrible customer service, delivery to a wrong address.

Strengths

No strenghts


Anonymously

9/10

The pricing was competitive and delivery without any issues. Also, glad to see now excessive packaging, so less waste! The only downside was that I didn't get the tracking number for my order,... The pricing was competitive and delivery without any issues. Also, glad to see now excessive packaging, so less waste! The only downside was that I didn't get the tracking number for my order, although the confirmation e-mail stated I would get one.

Strengths

Great range of products available, and pricing is good compared to other companies offering similar items. Also, great description of items.

Improvements or suggestions

Would be great to get tracking number when order has been dispatched.


Ronel

10/10

Good internet shop easy to communicate for missing parts. Recommendable shop.

Strengths

They send right away the missing order or lift behind in there shop. Thanks

Improvements or suggestions

Keep it up specially customer service..


RidePaul22

9/10

Hollandbikeshop has a good range of products and delivers in a timely manner.

Strengths

Good range of products, speedy delivery and the site works in English and Dutch


Anonymously

10/10

I am familiar with the purchased product: Crankbrothers’ egg beater pedals. It was easy to order it from Holland Bike shop, who ensured a quick delivery.

Strengths

Local company (Netherlands, Zuid-Holland). Quality products, good selection.

Improvements or suggestions

Sharp prices. Happy customer otherwise.


Anonymously

4/10

Hi, I’m disappointed, as I cannot assembly the baby seat to my trailer.

Improvements or suggestions

More detailed info on how to assembly & what to purchase.


GIuseppe Caroli

8/10

Dome information was missing, so I wrote them an email. They replied quickly though.
They told me the delivery would happen in 10 days, but it arrived in about 3. I still don't know if this is...
Dome information was missing, so I wrote them an email. They replied quickly though.
They told me the delivery would happen in 10 days, but it arrived in about 3. I still don't know if this is a good thing (faster is better!) or not (my planning is also important!).

Strengths

fast and friendly reply to my question before purchase

Improvements or suggestions

The delivery time was missing (or I could not find it).
The item I purchased was a folding bike. More technical specifications about it would have been appreciated, so that I can compare with...
The delivery time was missing (or I could not find it).
The item I purchased was a folding bike. More technical specifications about it would have been appreciated, so that I can compare with other models. To have only the basic information is a typical thing of online shops; if you put more effort in displaying more detailed information you will certainly win more customers over your competitors!


Linda Longmore

10/10

Excellent!

Strengths

Very speedy, informed delivery. Excellent product.

Improvements or suggestions

No improvements necessary, excellent.


Paul Cook

7/10
(Bewerkt)

I ordered the wrong product, the product I wanted was the one photographed but the photo did not match the item. My complaint seems to have been lost in translation / their CRM system. I spoke to... I ordered the wrong product, the product I wanted was the one photographed but the photo did not match the item. My complaint seems to have been lost in translation / their CRM system. I spoke to multiple people and it wasn't until I gave negative feedback that someone apologised and offered to pay for the return. Better late than never, if you don't know the exact part number, email sales and they will tell you.

Strengths

Huge range of stock, fast delivery and will help you find the part you need if you tell them. They do at least refund the shipping of the replacement item if you order the wrong thing.

Improvements or suggestions

Need to make sure the photos on the website are correct and if not offer a no quibble refund including shipping.


Bruce Jackson

9/10

Very good - ordered some 3T Superergo bars at what seemed to be an amazing price, not quite expecting this to be real, and they were delivered promptly and were all correct.