Reviews

8.3 / 10
202 reviews
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86% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

202 Reviews

SoCal_InfoGeek

4/10

Bad Shipping Experience

Strengths

Very good product selection

Improvements or suggestions

Pay attention to international shipping disruptions


Vivien

10/10

Well done!


Rob p

9/10

Very good

Strengths

Very quick delivery

Improvements or suggestions

More information about brackets.


Customer

8/10

Excellent

Strengths

Fast efficient web transaction.

Improvements or suggestions

Improve this survey. Some items above are not applicable to my experience. Forcing me to select an option invalidates the validity of your statistics.


leo

1/10

Bad experience

Strengths

none

Improvements or suggestions

there must be correspondence between what is shown on your website and what you really have


Nicholas

10/10

Positive!

Strengths

Quick and easy to order, exceptional updates and delivery of goods

Improvements or suggestions

At this stage, very happy


Henk

1/10

Slechte klantenservice, geen normale reactie op vraag

Strengths

You are able to e-mail the support of holland bike shop

Improvements or suggestions

Help your customer buy items in your webshop


Anonymously

7/10

Ordered a long way before I needed the products and ended having to chase the delivery.
Someone placed the wrong address and delivery company had the package there waiting for me to get in...
Ordered a long way before I needed the products and ended having to chase the delivery.
Someone placed the wrong address and delivery company had the package there waiting for me to get in touch with them to arrange delivery. No idea why my details have not been passed correctly and my contact number also didn't reach DHL.

Improvements or suggestions

Communication with delivery company.


Anonymously

10/10

+


Boris

2/10

I payed for roof box Thule Pacific 780 that was offered on their site together with shipping costs for Croatia.
It is advetised that they will ship within 1-2 business days and that I'll be...
I payed for roof box Thule Pacific 780 that was offered on their site together with shipping costs for Croatia.
It is advetised that they will ship within 1-2 business days and that I'll be informed and get tracking number.
After 4 days without any info, contacted and got explanation how farmers strike made colaps arround Hague and as soon as they ship item I'll be notifyed.
After 2 day the canceled my order with explanation how my item is quote: "too big to be shipped"!?!?
They didn't make PayPal refund so I opened case to protect myself and was waiting for refund. No any kind of response for another 2 days.
Than send email with question about refund and got answer that because of PayPal dispute they will not make refund until theif decision!?!? because in that case I wil get money from them and PayPal?!?! not knowing that PayPal disputes are automatically closed after refund.
They are either complitely ingorant or scammers!
Whatever it is avoid this online shop!