Reviews

Hollandbikeshop.com
8.3 / 10
202 reviews
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86% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

202 Reviews

Lu D.

10/10

Very fast delivery.

Strengths

Multi languages website. Fast delivery.

Improvements or suggestions

All good.

CW

1/10

Asinine. They shipped me the wrong parts (2 of 3 items on the order). I notified them over and over and they did not respond for 2 weeks, then responded that they "informed me sufficiently." The hub... Asinine. They shipped me the wrong parts (2 of 3 items on the order). I notified them over and over and they did not respond for 2 weeks, then responded that they "informed me sufficiently." The hub description on their website says (still says) 135mm dropout spacing, and the hub they sent was 148mm, which will not fit the frame of my bike. Finally after 15 emails with photos and proof, they admitted they shipped the wrong parts. They said they would send the correct shifter, but they don't actually stock of the correct hub and would credit me for it. They never credited me for it, and I never got the shifter. I had actually placed a 2nd order while I was waiting for the first one, and it never even came at all. If you want to pay for products that you never get, go with Hollandbikeshop.com. Worst service I have ever seen.

Strengths

None

Improvements or suggestions

Be honest. If someone buys a product from you, send them that product. Don't take a customer's money and send them something else.

Danielle Wachte

10/10

Apprehensive at first but VERY happy

Strengths

They deliver to Australia!

Improvements or suggestions

More colour options in the Urban iki brand

Artem Pankin

7/10

Poor customer service

Strengths

quick delivery, sought-after items in stock

Improvements or suggestions

customer service, after-sales

Mark Emery

10/10

Excellent experience buying from the Holland bike shop. Order was handled quickly and smoothly and international delivery was fast.

Strengths

Fast process

Improvements or suggestions

This is how a business should run, I have no suggestions how to improve it.

vincent

1/10

Very poor

Strengths

big savings on customer support

Improvements or suggestions

start investing in customer support

m.paz

10/10

Super happy

Strengths

fast, reliable

Improvements or suggestions

everything according to website

Sebastian

10/10

Fast shipping, great shopping experience. Recommended!

Strengths

Price and shipping

Improvements or suggestions

None

Nobody

9/10

Fast

Strengths

Quick international delivery

Improvements or suggestions

None in particular

Jim Hagerty

10/10

I had a very positive experience with Holland Bike Shop, from the ordering of my helmet to the followup customer service to remedy an issue I had with the fit of its face shield. The added... I had a very positive experience with Holland Bike Shop, from the ordering of my helmet to the followup customer service to remedy an issue I had with the fit of its face shield. The added challenge was that I am in Canada (where this particular helmet is not available) and I had to deal with the company being in Holland, which included difficulty with time zones, shipping, etc. Once I reported my concerns, Brenda, the customer service representative I dealt with was very responsive and determined to find a solution, which eventually meant a replacement shield. I love the helmet and now have a new, well fitted face shield. I am extremely pleased with the product and especially the great service.

Strengths

Customer service

Improvements or suggestions

I can’t think of anything

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