Reviews

Copyshop.co.uk
9 / 10
330 reviews
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94% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
8.8/10
Information on the website
8.8/10
Order status updates
8.8/10
Response time
9/10
Customer-friendly
9/10
After sales
8.6/10

330 Reviews

Mrs Taras

1/10

Good prices, very poor customer service. A proof was sent out to my client with the wrong artwork and pages upside down (although I didn't request this) which made me look very unprofessional. I... Good prices, very poor customer service. A proof was sent out to my client with the wrong artwork and pages upside down (although I didn't request this) which made me look very unprofessional. I would have expected pages printed upside down to be spotted by the company rather than sending it out. When I complained and asked for a screen proof they said this would not be possible . I have been designing and working with printers for over 20 years and this is the first time I have been told a screen proof is not possible. The man Renee on the phone was rude and impatient , talking over me, not helpful at all and actually quite upsetting, constantly trying to shift the blame back to myself when I told him the problems I was experiencing. I was very worried and felt I had no control over what was being produced and that they would not help. I repeatedly stated I would need delivery BEFORE 7th October for an event (even with over 10 days notice), I had no print or delivery updates throughout the process as is usual with print companies and when I emailed to check we were on schedule for delivery it was not answered. It arrived on October 8th a day late and printed correctly. All in all, a terrible and worrying printing experience and one that damaged my reputation with my client.

Strengths

Cheap prices

Improvements or suggestions

New customer service representative. Screen proofs. Print and delivery updates to customers

Howe

9/10

Very satisfactory

Strengths


Quick delivery of excellent product

Bev Verity

8/10

Lack of accurate information was an issue. Was not informed that the stated delivery date would not be met which left us launching an event, with no books!

Strengths

Quick service, value for money

Improvements or suggestions

Keep customers informed. There is not point having a tracking system if its not accurate. Best to scrap it.

Jo Homan

1/10

I found copyshop to be very slow to respond - I had to contact them to chase things up rather than them contacting me. They didn't communicate well about an order and then delivered it the day after... I found copyshop to be very slow to respond - I had to contact them to chase things up rather than them contacting me. They didn't communicate well about an order and then delivered it the day after I needed it. The documents were for a training course and it was very inconvenient that the students did have their course materials. Copyshop didn't apologise for sending them late. When I asked for the documents to be delivered to a different address, they said it would take more than a week and suggested that I should arrange it! I was simply staggered at how obstructive they were. The person I spoke to on the phone always sounded very grumpy.

Strengths

For recycled paper printing, the price is very reasonable.

Improvements or suggestions

I think the customer services employee needs to be replaced because he has zero understanding of what this means.

In the event you found Copyshop UK with the help of Google, what search key words did you use?

I was looking for printing onto recycled paper that was reasonably priced. I found the website very easy to use.

Anonymously

9/10

We often order our training materials with CopyShop and are always happy with the service we receive from them. Reasonable prices, quality products and great customer service, what more do you want?

Stuart Kirkham

8/10

Overall a very positive experience with some delay in communication

Strengths

The end product was exactly as requested. Once I was speaking you alex communication was a lot better

Improvements or suggestions

Several emails to the sales inbox received no response. Improving communication would be helpful. The new website is better for ordering but I had to try several times to get the orders through... Several emails to the sales inbox received no response. Improving communication would be helpful. The new website is better for ordering but I had to try several times to get the orders through recently, as it kept giving me errors

Anonymously

1/10

Ok not good.
Ordered on the 13th - online dashboard showed delivery for the 15th. As of today, 21st, I still haven't received the order and I'm not sure when I will.

13th August... Ok not good.
Ordered on the 13th - online dashboard showed delivery for the 15th. As of today, 21st, I still haven't received the order and I'm not sure when I will.

13th August Order placed
15th (am) - not heard anything so sent an email- no response
15th (pm) Sent another email - no response
17th Called and spoke to Rene who assured me the order would be despatched by Friday
17th Received reply to the email I sent on the 15th from Rene - Plan to ship on the 17th but Monday 20th at the latest
20th pm Didn't receive a tracking email - Sent an email to Rene
21st Not heard anything - sent another email

(The online dashboard which shows my order progress hasn't hasn't been updated - order still shows delivery on the 15th)

Strengths

product range and pricing. Rene appears to be overloaded

Improvements or suggestions

Improve the customer journey
1) The dashboard needs updating to show the true order status
2) Quicker response to emails
3) More proactive communication if order slips

In the event you found Copyshop UK with the help of Google, what search key words did you use?

print a4 landscape

Jomain

7/10

No difficulties Good informations

Strengths

Timeliness

Improvements or suggestions

french translation

In the event you found Copyshop UK with the help of Google, what search key words did you use?

Print

Anonymously

7/10

Online oder of documents

Strengths

Good communications
Timely service

Improvements or suggestions

Offer choice of paper -it was poor quality

In the event you found Copyshop UK with the help of Google, what search key words did you use?

online print shop

Roger Goodman

10/10

Excellent customer service by René, very helpful with non-standard format and artwork that needed tweaking.

Strengths

Attention to detail, René's input before, during and after job.

Improvements or suggestions

My only quibble would be with the packaging. The internal boxes split in transit, but that may have been the carrier and may also have been that the non-standard sized books couldn't understandably... My only quibble would be with the packaging. The internal boxes split in transit, but that may have been the carrier and may also have been that the non-standard sized books couldn't understandably have a non-standard sized box.

In the event you found Copyshop UK with the help of Google, what search key words did you use?

It took me a while to find you because I suppose there are a large number of printers - or print farmers - offering almost identical sites to attract customers. I wonder if the word 'copy' suggests... It took me a while to find you because I suppose there are a large number of printers - or print farmers - offering almost identical sites to attract customers. I wonder if the word 'copy' suggests photocopying rather than printing? I ended up looking for printers in areas that I visit. When I tried Worcestershire, you appeared high on the list.

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