Reviews

9.8 / 10
1004 reviews
Write a review

99% of the customers recommend this company.

1004 Reviews

Rob

10/10

Very good!

Strengths

wide choice!

Improvements or suggestions

None


Cornelis

10/10

Prima service, haardplaat kwam op afgesproken tijdstip . Verpakking adequaat


Sarah Crow

10/10

Extremely efficient

Strengths

Sizes and products well listed and shown

Improvements or suggestions

It would have been easier if more detailed sizes were listed as I had to scroll through lots of pages to find the right size. The filter did not have the size I required so I had to look through all... It would have been easier if more detailed sizes were listed as I had to scroll through lots of pages to find the right size. The filter did not have the size I required so I had to look through all the pages to find the firebacks with the correct size


Anonymously

10/10

Fácil, eficaz y rápido.


M.M.H. Pieters

10/10

Snelle levering, prachtige oude haardplaat, mooi ingebrand, zijn er erg blij mee


Katie Smith

10/10

Incredible, I received my order so fast! I was amazed.

Strengths

Products, website, customer service

Improvements or suggestions

Nothing


Anonymously

8/10

Everything was fine, except one item arrived damaged. I decided to have it repaired instead of returning it.

Strengths

Very good customer service.

Improvements or suggestions

The packing wasn't sufficient.

Reply Charles Nijman - EN:

Dear Billie, I am very sorry that one item was damaged. We try to pack everything as safe as possible and we have built up a lot of experience in that over the years. Damaged items happen thus... Dear Billie, I am very sorry that one item was damaged. We try to pack everything as safe as possible and we have built up a lot of experience in that over the years. Damaged items happen thus almost never as demonstrated also by the reviews by The Feedback Company, 1stdibs and Houzz. Yet, we will try to learn from your specific damage and see how we can further perfection our packing. Again, I am very sorry for the inconvenience caused and of course we will refund any costs you may have made for the repair. Regards Charles


Kristoffer Hoepfner/Hoepfner Masonry

10/10

Shipping was very fast!

Strengths

Everything is exactly as described

Improvements or suggestions

Nothing could be done better


Anonymously

10/10

Very efficient

Strengths

Swift response

Improvements or suggestions

None


Tracey Rogers

10/10

Excellent. Very customer based and friendly.

Strengths

Very good communication and prompt delivery.

Improvements or suggestions

None