Reviews

9.7 / 10
870 reviews
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99% of the customers recommend this company.

870 Reviews

Julien
10/10

Ordered a fireback based on pictures on the website. Received it 3 days after ordering across the world.

Strengths

Straightforward oredering process, prompt delivery, nice fireback.

Improvements or suggestions

none


Anonyme
10/10

Très jolie plaque de cheminée, conforme à la description


Alexander Kozlovsky
10/10

Excellent. Easy to navigate website, accurate description, surprisingly fast delivery


Lynda McKinnon
10/10

Highly recommend this company for the number and variety of firebacks, the accurate photos, and the excellent service.

Strengths

Had a personal email from Charles offering to answer any questions. Photos were excellent. 3 day shipping.

Improvements or suggestions

I went on the website multiple times to look at the firebacks. Each time I had to put in anew my criteria. Saving my criteria would have saved time. Sometimes I would change one of the categories to get more or less choices.


Anonyme
9/10

Recherche d'une plaque de cheminée de caractère pour un petit foyer suite à un déménagement.


B. le Grand
10/10

Plezierig contact en interesse voor de levering van het product en het uiteindelijke resultaat.


Dave Elpern
10/10

Website had good pictures and descriptions. Product was delivered promptly and was exactly as described.

Strengths

Wide selection of products not available elsewhere. Reasonable prices.

Improvements or suggestions

Lower cost options for international shipping would make products more attractive in North America. # day delivery is probably not important to most customers.


Anonymous
10/10

This is our second purchase this year. We would recommend making a purchase from Charles. Items were as described; communication was excellent and delivery overseas very fast.

Strengths

Items were as described; communication was excellent and delivery overseas very fast.


Anonymous
10/10

Very efficient.

Strengths

Good info. Good service.


Job
9/10

Uitstekend, snel, kwaliteit.