Reviews

9.7 / 10
929 reviews
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99% of the customers recommend this company.

929 Reviews

Katie Smith

10/10

Incredible, I received my order so fast! I was amazed.

Strengths

Products, website, customer service

Improvements or suggestions

Nothing


anonymous

8/10

Everything was fine, except one item arrived damaged. I decided to have it repaired instead of returning it.

Strengths

Very good customer service.

Improvements or suggestions

The packing wasn't sufficient.

Reply Charles Nijman - EN:

Dear Billie, I am very sorry that one item was damaged. We try to pack everything as safe as possible and we have built up a lot of experience in that over the years. Damaged items happen thus almost never as demonstrated also by the reviews by The Feedback Company, 1stdibs and Houzz. Yet, we will try to learn from your specific damage and see how we can further perfection our packing. Again, I am very sorry for the inconvenience caused and of course we will refund any costs you may have made for the repair. Regards Charles


Kristoffer Hoepfner/Hoepfner Masonry

10/10

Shipping was very fast!

Strengths

Everything is exactly as described

Improvements or suggestions

Nothing could be done better


anonymous

10/10

Very efficient

Strengths

Swift response

Improvements or suggestions

None


Tracey Rogers

10/10

Excellent. Very customer based and friendly.

Strengths

Very good communication and prompt delivery.

Improvements or suggestions

None


david rogers

8/10

Excellent service

Strengths

good website

Improvements or suggestions

none


Dominique Duhesme

9/10

Grand choix et livraison rapide


beth vopper

9/10

I purchased a fireback and andirons - beautiful!

Strengths

Provided good information on items and photos - easy to navigate information

Improvements or suggestions

None - my experience was excellent


Austin greer

10/10

Great

Strengths

Fast shipping and reasonable pricing.

Improvements or suggestions

Offer a slower cheaper shipping option.


anonymous

9/10

Excellent : matériel de qualité, contacts rapides et transparents, délais courts