Item has not yet arrived
Strengths
Item of stock everywhere else
Improvements or tips
Better tracking options and delivery updates
515 Reviews
Still haven’t received my parcel over a week from ordering.
Improvements or tips
More clear on delivery . If there are delays maybe some communication .
(Bewerkt)
Unfortunately I am yet to receive the parcel. It was passed to courier on the 16th December, which was several days before the border to UK closed due to Covid. Despite several emails I have no idea...
Improvements or tips
Use a different courier
Terrible
Strengths
Nothing
Improvements or tips
Actually deliver my order, it never came
Not very good at all, still haven’t received my items
Shopping experience was okay online but product still hasn’t been delivered and is sat with the courier.
Delivered was advised for last Friday 18th Dec now the 23rd Dec so not in time for...
Good experience, although delivery took longer than expected, but customer service always kept me updated on my order status.
Strengths
Customer service always kept me updated on my order status.
Very good
Great. Fast delivery helpful phone operator.
Strengths
Great selection of products
Improvements or tips
Some when calling and being put on hold the voice message is in Dutch.
Very good, there were some supply chain difficulties due to Xmas volume, and they kept me appraised everyday. So sometimes its the quality that shows when things are awry that stand out. Order now...
Strengths
personal customer service, a named person who followed up. Not a chat bot or being passed from person to person each day.
Improvements or tips
None, there was a genuine supply chain issue from the manufacturers end. I guess if pushed, maybe they needed to get manufacturer to be more specific about the delay to help them pass on better...