Reviews

9.3 / 10
1041 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
6/10
Information on the website
7/10
Order status updates
10/10
Response time
10/10
Customer-friendly
10/10
After sales
7/10

Alexandra

7/10

My experience was a nice one. Excellent customer service, very responsive, friendly and proactive. The received products were a bit of a lower quality than I expected, but still good. For example, the brushes lose hair when usingt them and the wooden boxes had remaining sawdust inside.

Strengths

Customer oriented attitude. Some highquality products.

Reply The ShoeCare-Shop International:

Hello,
Thank you for your feedback!
That is unfortunate to hear. Usually, our brushes do not shed any hairs, but in the rare cases they do it usually stops after 1-2 shoe shine sessions. If it does not stop, please contact our customer service and we will take care of that for you.
It is also unfortunate to hear the boxes contained sawdust. We are not sure why that is.
Kind regards,
Donny
Customer service
The ShoeCare-Shop


Score on The ShoeCare-Shop International: 3.5/5
Would you recommend this company? Yes