Reviews

9.1 / 10
31 reviews
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100% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9/10
Information on the website
8.8/10
Order status updates
8.8/10
Response time
9.2/10
Customer-friendly
9/10
After sales
8.8/10

31 Reviews

Gillian

6/10

Good

Strengths

great pictures and info

Improvements or suggestions

provide order updates

Reply Terapy.co.uk:

Thank you for your review.
I'am very sorry to hear that you are not satisfied with the way we keep you informed about your order.
We fully agree that this needs to be improved considerably,...
Thank you for your review.
I'am very sorry to hear that you are not satisfied with the way we keep you informed about your order.
We fully agree that this needs to be improved considerably, so we have been very busy developing a new site in recent months. This new webshop can be found at Terapy.nl/en/.
We hope that we have informed you sufficiently and we are convinced that with the new site we will be better able to provide you with sufficient information.
The Terapy Team


Bronwyn

9/10

Good

Strengths

Great Products

Improvements or suggestions

I was disappointed in how my Baloo Cover arrived. In a large box with now wrapping or covering

Reply Terapy.co.uk:

Thank you for your review and your compliments. I’am very sorry to hear that you are dissatisfied with our way of packaging?
From a corporate social responsibility perspective, we at Terapy have...
Thank you for your review and your compliments. I’am very sorry to hear that you are dissatisfied with our way of packaging?
From a corporate social responsibility perspective, we at Terapy have chosen to use as little packaging material as possible and certainly no plastic, as this is very difficult to degrade.
We are now conducting tests to have as little air as possible in our packaging. In other words, our boxes will get smaller in the future, to use as little cardboard as possible.
I hope that we have been able to explain to you why we have chosen our packaging method.
Hopefully we will see you again soon at our Terapy.nl webshop.
Kind regards,
The Terapy team


Anonymously

10/10

Excellent service and product.

Strengths

Clear product details and an easy process.

Improvements or suggestions

None


Anonymously

8/10

Generally very good, but one of the covers I ordered was torn at the corner. I fixed it, but still.

Strengths

The possibility to order covers separately

Improvements or suggestions

Please improve the pop-up menu for covers. Only two options are visible and there’s no scrollbar that would indicate there are more options.


Anonymously

4/10

Up to now not so good, item ordered based on stock confirmation, after the order was placed I received a message that the item was not in stock. Delay in delivery of 2 weeks ....,

Strengths

Presentation

Improvements or suggestions

Reliable stockingormation and deliverytime


Glenda Noordijk

10/10

Quick


Bärbel

10/10

Verry good

Improvements or suggestions

Quick delivery!


Steven

10/10

Ordering and delivery went smooth, very happy with the product.

Strengths

Great product, kids love it!

Improvements or suggestions

Don’t know yet, so far all is good.


Mariska

10/10
(Bewerkt)

Quick deliviry! The terapy guys helped me out really nice and personal.
I'm so happy with my Elly :)

Strengths

Nice, original products


Sleymer Michel

10/10

Donderdag 28/12 had ik een Baloo zitzak besteld die vrijdag 29/12 al door DHL aan de deur geleverd is.
De zitzak geïnstalleerd en er in geploft.
Hier kom je echt niet meer uit ... top...
Donderdag 28/12 had ik een Baloo zitzak besteld die vrijdag 29/12 al door DHL aan de deur geleverd is.
De zitzak geïnstalleerd en er in geploft.
Hier kom je echt niet meer uit ... top materiaal met een zachte en aangename hoes.
Echt een aanrader !

Strengths

Snelle levering