In general, I do have a negative experience with PartnerPete. Until, my case was taken by a very experienced worker, the other employees were too junior or had no will to help in organizing a very simple task which was briefed by the landlord.
The experienced employee - I wish I could remember the name of the employee was SUPER helpful and very understanding.
Sorry to hear you got the wrong first impression. We are pleased the misunderstandig was clarified and that you found the service of our customer care agent (Dennis :-) ) super helpful. Unfortunately the miscommunication was caused by third parties outside our reach. If there’s anything we can help you with, please don’t hesitate to contact us!