Reviews

9.8 / 10
954 reviews
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99% of the customers recommend this company.

Anonymous

8/10

Everything was fine, except one item arrived damaged. I decided to have it repaired instead of returning it.

Strengths

Very good customer service.

Improvements or suggestions

The packing wasn't sufficient.

Reply Charles Nijman - EN:

Dear Billie, I am very sorry that one item was damaged. We try to pack everything as safe as possible and we have built up a lot of experience in that over the years. Damaged items happen thus almost never as demonstrated also by the reviews by The Feedback Company, 1stdibs and Houzz. Yet, we will try to learn from your specific damage and see how we can further perfection our packing. Again, I am very sorry for the inconvenience caused and of course we will refund any costs you may have made for the repair. Regards Charles


Score on Charles Nijman - EN: 4/5
Would you recommend this company? Yes
Gender: Female