Case study: Drinkzz

“We care a lot about the customer experience; we can continue to improve this thanks to reviews”

Drinkzzz.nl Drinkzzz
Number of reviews 1.607
Sector Slijterij en Food detailhandel
Customer since 2014
Rating 9.5 / 10.0

Drinkzz sells more than 400 varieties of quality wines. Exclusive wines as well as excellent value wine for everyday drinking can be found on the webshop. Drinkzz also sells fruit juices and delicacies. Thanks to reviews, Drinkzz is able to offer its customers a unique experience.

Aim

On working with The Feedback Company

We chose to work together with a review company because we need to buy products based on customer preferences. We have to know which products customers prefer, because our products are all about taste. We want to persevere with our own way of working, combined with the best customer experience possible.

We specifically chose The Feedback Company on the advice of TechTool. The Feedback Company is one of few companies with a system that can be linked to the TechTool software.

Result

For us

The customer experience is at the heart of what we do at Drinkzz. Without the reviews that we have collected from The Feedback Company, we would not have been able to continue improving this experience. Because there's a lot of competition in online food and drink, we can adapt our range and make shopping with us as enjoyable as possible for our customers.

We are now looking at possibly using product reviews as the starting point to take full advantage of the opportunities that the reviews can offer us!

25%

Higher conversion

30%

More revenue

32%

More requests

60%

New clients

Review

The review that stands out

The customer experience is at the heart of what we do at Drinkzz. Without the reviews that we have collected from The Feedback Company, we would not have been able to continue improving this experience.

Recommendation

Why would you recommend working with The Feedback Company to others?

I would definitely recommend The Feedback Company. The way The Feedback Company works is excellent, communication is great and you are well supported. The reviews have helped us improve a lot and as a Google Review partner, The Feedback Company also offers options with Google Shopping, which not every review company can do.

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