Home » Case study: Baktotaal Bouwhuis

Case study: Baktotaal Bouwhuis

“The Feedback Company gives us the opportunity to contact customers so we can optimise our service”.

Bouwhuis.com Baktotaal
Number of reviews 2.905
Sector Food detailhandel
Customer since 2014
Rating 9.2 / 10.0

Baktotaal Bouwhuis has been a trusted partner for bakers and confectioners for many years. They supply tools and other baking utensils to a large group of specialists every day. As reviews bring the business closer to the needs of the consumer, it is expanding its range with even more products.

Aim

On working with The Feedback Company

We work together with a review company like The Feedback Company because we value the opinion of our customers. Thanks to the reviews we receive, we're in a better position to work on the areas for improvement that consumers share and find out what areas we're doing well in.

In addition, the widget on the site looks good and gives a reliable impression to our buyers. As the ratings are listed on the site, we also get a lot more traffic because customers see what other customers think of us. And they buy something from us much more readily as a result.

Result

For us

We have been collaborating with The Feedback Company for many years now. As customer needs have changed, along with the times, we've been able to continue optimizing our service throughout the years. Thanks to the online reviews, we are kept up to date on consumer expectations.

25%

Higher conversion

30%

More revenue

32%

More requests

60%

New clients

Review

The review that stands out

We work together with a review company like The Feedback Company because we value the opinion of our customers. Thanks to the reviews we receive, we're in a better position to work on the areas for improvement that consumers share and find out what areas we're doing well in.

Recommendation

Why would you recommend working with The Feedback Company to others?

One of the biggest advantages of The Feedback Company in comparison with other review companies is that you can contact customers who have written a review. If there is a negative review amongst them, we have the opportunity to resolve the problem so that the customer can modify the review later. This way, the negative reviews can ultimately have a positive effect or even be changed to a very favorabel review.

The Feedback Company is a fantastic mediator for contacting customers. The staff are always great and consider things from the consumer’s point of view, as well as ours. So we always find a solution.

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