Case study: Roobol

The Feedback Company is always on hand to talk things through, with a personal touch and a quick response.”

Roobol.nl Roobol
Number of reviews 3.212
Sector Woonbranche
Customer since 2015
Rating 8.7 / 10.0

Roobol is a big name in floors, blinds and rugs. Alongside its webshop, Roobol has physical shops throughout the Netherlands. With 3,200 reviews and an average score of 8, the company is doing well when it comes to reviews.

Aim

On working with The Feedback Company

We actually had several aims for working with a review partner. On the one hand, we wanted to focus more on internal matters by looking into what customers think is going wrong. On the other hand, the competition was also busy collecting reviews; we couldn't afford to get left behind.

We worked with another review company before, but still made the switch. One reason for this was the fact that The Feedback Company worked on a scale of 1-5 instead of 1-10. Plus, The Feedback Company gives you time to contact the customer when a negative review is written.

Result

For us

Of course, you hope that a customer will reconsider a negative review after you have got in touch with them. In practice, this turns out to be difficult sometimes; but luckily there are enough positive responses out there to contradict the negative ones. There are also a lot of customers who are just pleasantly surprised that you contacted them. Negative reviews are by no means always a bad thing; we aren't afraid of them!

In cases like these, The Feedback Company is always on hand to talk things through, with a personal touch and a quick response. Experience shows that this is definitely not the case everywhere, so it's invaluable to us.

25%

Higher conversion

30%

More revenue

32%

More requests

60%

New clients

Review

The review that stands out

“The Feedback Company is always on hand to talk things through, with a personal touch and a quick response.”

Recommendation

Why would you recommend working with The Feedback Company to others?

I would recommend The Feedback Company because the company offers a complete system and knows how to engage customers. This service and comprehensiveness are very important to us.

The company is also streets ahead when it comes to solutions for companies that have a webshop alongside physical stores. Staff collaborate with us to see how we can further develop together, which is fantastic for us.

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